Designing Debt Payment Standard Operating Procedures in the SMEs Retail Industry Using Business Process Modeling and Notation (BPMN): A Case Study of a Retailer in East Java, Indonesia
Abstract:The application of standard operating procedures on the micro, small, and medium enterprise retail industry was critical since this type of enterprise employs the majority of national workforces and has become the most significant sector in Indonesia's economic growth. The purpose of this study was to investigate the business process and develop standard operating procedures for the debt payment process at one of the representative retailers in East Java Province, Indonesia, PO Dolopo Grosir. This study was pa… Show more
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