Designing a quality management system at ebpc engineering and business process consultants, S.C.

Abstract

The following investigation focuses on the design of a Quality Management System, incorporating principles and key concepts in the design of a flexible and competitive system and the certification’s normative. The success is complemented with the management direction with a focus in continuous upgrades with a basis on the efficiency and effectiveness of every established process in it’s model. The purpose is to implement a system to the organization Engineering and Business Process Consultants (EBPC). analyzing the context of the organization, as well as the good practices that are carried out. The impact is consolidated in gaining experiences in the process of applying international standard criteria and the development of the "Operations Management and Innovation" knowledge generation line of the Academic Corps of the EP industrial engineering "Innovation in Management Systems" UV-CA-470 consisting of the Analysis and improvement of management models and systems.