Designing a Process Model of Integrated Lifelong Provision of Healthcare to Patients

Abstract

During a period of treatment, patients come into contact with a variety of health providers at different levels of the health system. Gaps can form between individual treatments. Judging from experiences in other sectors, such as industry, viewing patient care as a process could be one of the factors in a successful solution. The basic research method will be the Design Science Research approach. The research will explore the intersection of business processes, healthcare provision and digital transformation. The result will be an artefact - a conceptual organizational process model of the lifelong integration of patient care. We would like to demonstrate that understanding healthcare provision as a lifelong organisational process has a significant positive effect on reducing organisational and information gaps between different instances of treatment.