Design of win-win return policies for online retailers

Fan, Huirong; Khouja, Moutaz; Zhou, Jing

doi:10.1016/j.ejor.2021.11.030

Cited by 10 publications

(2 citation statements)

References 33 publications

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“…Assarzadegan and Rasti-Barzoki [3] introduced a CLSC model with two retailers and one manufacturer playing a game-theoretic approach to pricing under a return policy and a money-back guarantee. Fan et al [13] used return policies with store credit or gift cards and cash-only options to attract consumers. Jena and Meena [20] investigated a supply chain model with a retailer and two manufacturers who are Stackelberg leaders.…”

Section: Return Policy In Reverse Logisticsmentioning

confidence: 99%

Optimal product quality and pricing strategy for a two-period closed-loop supply chain under return policy

Maiti¹

2022

RAIRO-Oper. Res.

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This article considers a two-period closed-loop supply chain (CLSC) model, where a manufacturer and a retailer are trading one product. The retailer's demand rate for each period is dependent on the selling price, product quality, and refund price. The first period's product quality has an impact on the second period's demand rate. In the first period, returned products are remanufactured and sold through the retailer with the new products in the second period. The manufacturer is the leader of the Stackelberg game who declares wholesale price(s) and quality of the product to the retailer who follows the manufacturer's decision and sets his selling prices for two consecutive periods. The manufacturer implements two pricing policies: (I) sets the same wholesale price for both periods (II) sets different wholesale prices for two different periods. The present research's main aim is to find the optimal strategies for lower pricing and high-quality products. Under these circumstances, four different decision strategies between the manufacturer and the retailer are developed and compared these strategies analytically and numerically. The effects of different decision strategies on the optimal supply chain results are developed with a numerical example. An optimal solution for all four strategies is obtained using Mathematica 9. In addition, graphical analyses are developed to determine under what circumstances a particular decision strategy is dominant over others. Numerical analysis suggests that fast-acting strategies produce dominant results, but adopting strategies with advanced notice can produce higher quality products.

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Section: Return Policy In Reverse Logisticsmentioning

confidence: 99%

Optimal product quality and pricing strategy for a two-period closed-loop supply chain under return policy

Maiti¹

2022

RAIRO-Oper. Res.

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“…However, due to the distortion of the seller's description and the lack of actual touches with the products, some consumers cannot accurately evaluate the value of the products before purchase. In order to alleviate the problems caused by such uncertainty, e-commerce platforms have introduced return strategies to provide better services for consumers [3]. The return strategies have promoted the demand for products to some extent but invisibly stimulated consumers to make impulse purchases, increasing the possibility of online returns [4].…”

Section: Introductionmentioning

confidence: 99%

Return Strategy of E-Commerce Platform Based on Green and Sustainable Development

Zhang

Ding

2023

Sustainability

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The secondary packaging and secondary transportation caused by products’ online return lead to a large amount of resource waste and environmental damage, which are not conducive to the green and sustainable development of enterprises. As consumers become more aware of environmental protection, their purchase and return behaviors will also change, prompting e-commerce platforms to adjust their return strategies. In this context, this paper aims to study the optimal return strategy that balances enterprises’ social benefits and environmental impact. The Stackelberg game models are constructed based on two behaviors: environmental protection publicity of e-commerce platforms and consumer return. The impacts of return strategies on the environment and the benefits of supply chain members are investigated. Results show that environmental protection publicity and return compensation can stimulate the expected sales volume. The optimal environmental protection publicity depends on the return rate. When the return rate is high, and the repurchase price is low, the optimal decision of the e-commerce platform is not to introduce return freight insurance so as to maintain its own benefits and reduce the environmental impact.

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Reducing ecommerce returns with return credits

Martínez–López

Feng

et al. 2022

Electron Commer Res

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Design of win-win return policies for online retailers

Cited by 10 publications

References 33 publications

Optimal product quality and pricing strategy for a two-period closed-loop supply chain under return policy

Optimal product quality and pricing strategy for a two-period closed-loop supply chain under return policy

Return Strategy of E-Commerce Platform Based on Green and Sustainable Development

Reducing ecommerce returns with return credits

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