Design of Sustainable Senior-Friendly Community Transportation Services

Abstract

With the increasingly serious aging problem, getting around in communities has become an important means of socializing for older adults. This study proposes a new community aging-friendly transportation service system from the perspective of service design, so as to help realize the sustainable development of community services. To achieve this objective, the pain points and demands of older adults while traveling in communities were collected through a questionnaire survey, focus group interview, and user journey map. In addition, the grounded theory was applied to encode the qualitative data obtained in the focus group interview, so as to explore the path composition and dimension connotation of designing community transportation services. Based on the research results, we found that service strategy, service foundation, service support, and service effect are the key factors influencing customized transportation services. The established model covers the design framework of the service system, customized traffic service process, design strategy of community stakeholders, and traffic service system diagram. These research results provide references for community managers, community service providers, and designers.

A Policy Framework for Producing Age-Friendly Communities from the Perspective of Production of Space

“…The new papers can still reflect the theoretical trend found in the analysis of this study. It validated that scholars still use the six groups of theories to study age-friendly community: (1) ecological theory [ 148 , 149 , 150 , 151 , 152 , 153 , 154 , 155 ], (2) the production of space [ 156 , 157 , 158 , 159 , 160 , 161 ], (3) social-related theories [ 98 , 162 , 163 , 164 , 165 , 166 , 167 , 168 , 169 ], (4) place-related theories [ 170 , 171 , 172 , 173 , 174 , 175 , 176 ], (5) governing-related theory [ 177 , 178 , 179 , 180 , 181 ], and (6) individual-centred theories [ 182 , 183 , 184 , 185 , 186 , 187 , 188 ]. In addition, more researchers find the importance of studying the social dynamic and individual experience in age-friendly community development.…”

Inclusive transformation of age-friendly communities based on digital technology support

“…The "age-friendly" community is where "policies, services, environments and structures support and enable active ageing (WHO, 2007b)". In addition to accessing geriatric care and services within the local community, older people can live in a community they are familiar with and maintain a degree of independence and dignity (Zhang & Pan, 2021). Scholars agree that creating and maintaining age-friendly environments is a core component of a positive approach to the challenges of population ageing (Lui et al, 2009).…”

Pilot Study on User Service Guarantee Elements for Electric Minivans

“…Service guarantee influences service value and user benefits [24], and it is an excellent management tool for enhancing the competitive advantage of businesses while enabling users to obtain high-quality products and services [25]. Consequently, a good service design can improve not only user retention and user experience but also service quality and business value [26][27][28][29][30].…”