Design, measurement and analysis of a Knowledge Management model in the context of a Mexican University

Abstract

The paper aims to design and apply a Knowledge Management (KM) model within the context of a Higher Education (HE) institution in Mexico. The model is composed of six enablers: leadership, culture, structure, human resources, information technologies and measurement, which facilitate the processes of knowledge creation, storage, transfer and application. A 53-question survey applied to thirty-six (36) people allowed to evaluate the degree of development and implementation of knowledge enablers and processes. Objectivity, reliability and overall model fit were assessed.

Research on Knowledge Management Models at Universities Using Fuzzy Analytic Hierarchy Process (FAHP)

“…The first group included knowledge sharing, knowledge management with big data system, and knowledge creation. This finding is in accordance with previous studies regarding the evaluation of the model of knowledge control in universities [7,42,65]. The first group of factors applies scientific achievements of the 4.0 industrial revolution of the knowledge management model.…”

“…Rivera and Rivera [7], in their study of the knowledge management model in the context of higher education in Mexico, proposed a model consisting of six factors: (1) leadership; (2) culture; (3) structure; (4) human resources; (5) information technology; and (6) measurement. These factors facilitate in the creation, storage, transfer, and application of studies.…”

“…In recent years, research on knowledge management has been carried out around the world [2][3][4]. Research has focused on problems related to acquiring, creating, storing, sharing, developing, diffusing, and deploying knowledge [5][6][7] by individuals or teams/groups within an organization to improve efficiency. Meanwhile, new topics related to knowledge management systems are being discussed, including community of practice (CoP) and big data.…”

Modeling the industry perspective of university-industry collaborative innovation alliances: Player behavior and stability issues

“…25 The essential facets of knowledge management are the systematic collection, storage, sharing, diffusion, and reuse of information and knowledge. 118 Harmonized organizational culture and rewards are required to increase knowledge sharing in U-I teams. These teams need to manage the processes related to creating knowledge resources and identify the value of their intellectual capital for a sustained role in society and the global business arena.…”

Innovación sustentable, su efecto en organizaciones inteligentes. Un estudio de empresas turísticas en puebla, México

“…Por ello, este tipo de organizaciones emplea procesos, herramientas, estrategias y técnicas tendientes a crear, retener, transferir y aplicar el conocimiento, capitalizándolo en todos los niveles (Mehrabani & Shajari, 2012;Mejía-Correa et al, 2018;Pérez-Montoro, 2016;Vargas et al, 2019). La creación integra todas las estrategias de la empresa para generar nuevo conocimiento; la retención o almacenamiento corresponde a la organización y depósito del conocimiento efectivo en documentos escritos, repositorios, bases de datos, etc., para su posterior uso; la transferencia del conocimiento consiste en distribuirlo en el tiempo oportuno a los colaboradores internos y externos y, finalmente, la aplicación del conocimiento implica hacer uso efectivo del conocimiento en beneficio de la organización (Rivera & Rivera, 2016). Este proceso puede impactar de forma positiva sobre el desarrollo de innovaciones de la empresa (García-Fernández, 2016) y, con ello, la generación de mayor valor para esta (Solis-Vázquez et al, 2017;Zubr & Mohelska, 2017).…”