Design for Richer Reachability: Mobile inspection in building maintenance

Olofsson, Sarah; Pettersson, Mårten

doi:10.1007/1-4020-3060-6_13

Cited by 3 publications

(3 citation statements)

References 3 publications

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“…Research concerning SMS has focused on design issues for SMS-based building control (Olofsson and Pettersson, 2005), for lecturing (Jones and Marsden, 2004), for group coordination (Keyani and Farnham, 2005) and for editing messaging boards at a distance (Berg et al, 2005;Cheverest et al, 2003;Cheverest et al, 2005) or asking why MMS diffusion is so slow (Jenson, 2005;Nathwani and Eason, 2005). Other studies focus on the service quality (Lai, 2004), usability (Schneider-Hufschmidt, 2005), language (Hård af Segerstad, 2005), gender differences (Lin, 2005;Skog, 2002Skog, , 2003, the development and diffusion of SMS (Coutts et al, 2005;Grinter and Eldridge, 2001;Taylor and Vincent, 2005), SMS-based 'flashmobs' (Nicholson, 2005) and even religious use of SMS (Bell, 2006).…”

Section: Introductionmentioning

confidence: 99%

Invisible Whispers: Accounts of SMS Communication in Shared Physical Space

Tjora

2011

Convergence: The International Journal of Research into New Med

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The use of short message services (SMS) on mobile phones has gained huge popularity in most western and many developing countries — so much so that it has become established as the preferred medium for mobile communication especially among young people. This article explores SMS as used for discreet communication between people in the same physical space (‘shared physical space SMS’ — or ‘SPS-SMS’). Drawing from semi-structured interviews with young people in Norway, 10 different scenarios of SPS-SMS use are explored and analysed within an interactionist framework. These sites of SPS-SMS are presented here as ‘communicative affordances’. It is concluded that the mobile phone, by the application of SPS-SMS, affords communicative layers of transparency, by which various SMS users maintain semi-synchronous communication, both for care and coordination. Although a qualitative study of this nature does not lend itself to generalizations about SPS-SMS communication, it does demonstrate how detailed studies of extraordinary uses of mediated communication may be used to widen analyses of social interaction.

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Section: Introductionmentioning

confidence: 99%

Invisible Whispers: Accounts of SMS Communication in Shared Physical Space

Tjora

2011

Convergence: The International Journal of Research into New Med

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“…There is an increasing body of literature covering areas such as studies of teenagers' use of mobile phones, cultural differences of mobile phone use in public spaces, use of technology in e.g. snow cleaning vehicles and building maintenance and motorcyclists' social interaction through mobile technology [6] [7] [8] [9].…”

Section: Introductionmentioning

confidence: 99%

Supporting ad-hoc re-planning and shareability at large-scale events

Lindström¹,

Pettersson

2010

Proceedings of the 16th ACM International Conference on Supporting Group Work - GROUP '10

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In this paper we present results from a research and development project focusing on the use of mobile phones at a music festival. Our aim is to explore how the festival experience can be enhanced with the introduction of mobile services. Two questions are addressed: Are there any design-openings for new services supporting groups at large-scale events? If so, what design challenges can be identified as important to consider in order to enhance the festival experience? Our conclusion is that there are several design-openings for new services supporting groups at large-scale events. We identify two different design challenges to address when designing new services; Supporting ad-hoc re-planning and shareability. The study contributes to better suited designs of services and technology in mobile settings as this music festival as well as for other large-scale events.

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“…Research concerning SMS has focused on design issues for SMS-based building control (Olofsson and Pettersson, 2005), for lecturing (…), for group coordination (…) and for editing messaging boards at a distance (…) or asking why MMS diffusion is so slow (…). (Tjora, 2011, p. 195) Text messaging in this context is an early example of technology used for enhancing building maintenance.…”

Section: Paper V -Beyond Short Text Messagesmentioning

confidence: 99%

Getting engaged in cooperation: Design, distance, and distributed work

Pettersson¹

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Cooperative work differs depending on contexts and tasks, whether co-located, synchronous, or distributed in time and space. New technology allows new opportunities to support cooperation. A central aspect of cooperation is the relation to individual work; when co-located, people enter and exit cooperation seamlessly. This dissertation explores how technology, situation, and context interplay in various forms of cooperation. It addresses two research questions: (1) How do people get engaged in cooperative work? and (2) How can engagement in distributed cooperative work be supported? The work focuses on ethnographic empirical studies that analyse the interaction between humans and technology across various domains. Workplace studies have been conducted in different fields. Emergency service work, truck driver's work, building maintenance workers, and visitor's technology use at a music festival. The workplace studies in the dissertation imply that field studies are conducted to document and analyse how people use technology and how this use takes place. Common to all studies is the work about activities distributed in time and space. These research findings inform the development of new perspectives, concepts, and design challenges for distributed collaboration. The dissertation discusses two primary ways to engage in cooperative work are identified: requesting and choosing to engage through shared materials and artefacts support awareness and enable cooperative work. The results identify four factors to facilitate engagement in remote cooperative environments: supporting requests and choices to engage, providing opportunities to use artefacts, promoting shareability, and incorporating awareness technology. The dissertation contributes new insights into the interplay between technology, situation, and context in cooperation. Providing design insights for distributed collaboration, and the exploration of design concepts and analysis models. The contributions emphasize the dynamic nature of collaboration and the importance of understanding the relationship between individual and cooperative work to support distributed and remote collaboration effectively.

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Design for Richer Reachability: Mobile inspection in building maintenance

Cited by 3 publications

References 3 publications

Invisible Whispers: Accounts of SMS Communication in Shared Physical Space

Invisible Whispers: Accounts of SMS Communication in Shared Physical Space

Supporting ad-hoc re-planning and shareability at large-scale events

Getting engaged in cooperation: Design, distance, and distributed work

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