Design Challenges and Guidelines for Social Interaction Using Mobile Telepresence Robots

Tsui, Katherine M.; Yanco, Holly A.

doi:10.1177/1557234x13502462

Cited by 39 publications

(15 citation statements)

References 151 publications

(211 reference statements)

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“…In everyday face-to-face settings we rely on a system of complex and often implicit cues about each other's activities [6,8,10], including cues related to proxemics, that is, person's distance to and orientation toward other people and objects in an environment [1]. A key problem with robotic telepresence, identified in previous HCI research [18,36,38], is that activity awareness cues provided and recognized by MRP systems are limited. The results of our study indicate that introducing DRC functionality may aggravate the problem.…”

Section: Activity Awarenessmentioning

confidence: 99%

Performance, Power, and Place: User Experience of Contactless Object Manipulation in Robotic Telepresence

Kaptelinin

Björnfot

Danielsson

et al. 2020

Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society

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Most robotic telepresence systems are severely limited in their ability to physically interact with surrounding objects. The solution we propose, "double remote control", or DRC, is to make it possible for the user controlling the telepresence robot ("the pilot"), to also remotely control objects in the robot's physical environment. This paper reports a user experience study, comparing a Wizard of Oz-style prototype of a DRC-enabled environment with a control condition, in which DRC was not enabled. The participants, who acted as either remote pilots (N P =16) or local people in the robot's proximity (N LP =16), were asked to carry out joint activities in each of these conditions. It was found that DRC had a generally positive effect on how participants, and especially pilots, performed their tasks, but the impact of DRC on the social context of interaction was mixed. CCS CONCEPTS • Human-centered computing → Human computer interaction (HCI); HCI design and evaluation methods; User studies.

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Section: Activity Awarenessmentioning

confidence: 99%

Performance, Power, and Place: User Experience of Contactless Object Manipulation in Robotic Telepresence

Kaptelinin

Björnfot

Danielsson

et al. 2020

Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society

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“…Combining functionalities such as adaptable height [ 20 ], motion along the slope surface, and stability of the system along with low-speed control, is challenging [ 12 ]. Also, the traditional design guidelines for robots address safety and human–robot interaction, but it does not motivate how telepresence robots system design should be developed based on customer requirements [ 14 , 27 ]. The stability of the system can be regarded for bumping on the obstacle.…”

Section: Introductionmentioning

confidence: 99%

Telepresence Mobile Robots Design and Control for Social Interaction

Tuli

Terefe

Rashid

2020

Int J of Soc Robotics

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Human-robot interaction has extended its application horizon to simplify how human beings interact with each other through a remotely controlled telepresence robot. The fast growth of communication technologies such as 4G and 5G has elevated the potential to establish stable audio-video-data transmission. However, human-robot physical interactions are still challenging regarding maneuverability, controllability, stability, drive layout, and autonomy. Hence, this paper presents a systematic design and control approach based on the customer's needs and expectations of telepresence mobile robots for social interactions. A system model and controller design are developed using the Lagrangian method and linear quadratic regulator, respectively, for different scenarios such as flat surface, inclined surface, and yaw (steering). The robot system is capable of traveling uphill (30 •) and has a variable height (600-1200 mm). The robot is advantageous in developing countries to fill the skill gaps as well as for sharing knowledge and expertise using a virtual and mobile physical presence.

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“…Studies indicate that MRP systems have advantages over stationary video-conference systems. MRP systems users ("pilots") can approach individual people at the time and place of pilots' own choosing, and therefore have more opportunities for initiating remote interaction [10,11,15]. Thus, MRP systems make it possible for the pilots to significantly increase their level of physical and social presence in a remote environment.…”

Section: Introductionmentioning

confidence: 99%

Employing the secondary task technique for measuring MRP pilots' cognitive load

Björnfot

Farshidi

Kaptelinin

2018

Proceedings of the 10th Nordic Conference on Human-Computer Interaction

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Mobile Remote Presence (MRP) technologies make it possible for the user to be mobile in a remote environment, which opens up new possibilities for interaction. However, this new functionality comes at a cost. The need for MRP system users to pay attention to both telecommunication and device navigation increases their cognitive load. Assessing the cognitive load of MRP system users is a timely research issue, which is addressed in this paper both conceptually and empirically. We argue that Secondary Task (ST) techniques have certain advantages over existing Subjective Rating Scales (SRS) instruments, and report a study, in which a particular ST technique, a visual monitoring task, was employed to assess MRP pilot's cognitive load. The empirical evidence from the study indicates that the method provides additional valuable insights into MRP pilots' user experience.

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Design Challenges and Guidelines for Social Interaction Using Mobile Telepresence Robots

Cited by 39 publications

References 151 publications

Performance, Power, and Place: User Experience of Contactless Object Manipulation in Robotic Telepresence

Performance, Power, and Place: User Experience of Contactless Object Manipulation in Robotic Telepresence

Telepresence Mobile Robots Design and Control for Social Interaction

Employing the secondary task technique for measuring MRP pilots' cognitive load

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