Design and Evaluation a Knowledge Management System by Using Mathematical Model of Knowledge Transfer

Optimization of knowledge transferring costs in designing product portfolio: a fuzzy binary linear programming model

“…Here, the product portfolio optimization problem is handled by minimizing the costs of the following three knowledge transferring elements: knowledge documentation, product support and participation in meetings (Aoyama et al, 2007;Dorostkar-Amadi and Nikabadi, 2018). Knowledge documentation consists of extracting knowledge from different sources such as books, experts' ideas and real-world observations, and then analyzing, setting, classifying and maintaining the extracted knowledge (Enting et al, 1999).…”

“…Also, Ilovici and Han (2003) presented a knowledge flow optimization model in the process of project lifecycle. Based on the study of Seidman and McCaulay (2005), Aoyama et al (2007) considered the three factors of profit, costs and barriers to propose a mathematical model for knowledge transferring. They believed that if profit dominates the sum of costs and barriers, then knowledge transferring occurs.…”

“…Taking into account the costs of knowledge transferring and its elements and providing a product portfolio based on minimizing knowledge transferring costs is the second contribution of this study. Aoyama et al (2007) and Seidman and McCaulay (2005) have pointed out the costs of knowledge transferring from a theoretical perspective and believe that to transferring knowledge, the costs of knowledge transferring must be minimized. Therefore, this study provides an optimal product portfolio based on the minimum knowledge transferring costs imposed on the organization practically which is measured based on the three knowledge transferring elements including documentation, participation in meetings and technical support.…”

“…As known, various strategies have been developed to optimize knowledge transferring such as providing a situation that allows the consumers to enjoy a long-term advantage of the new knowledge, giving guidelines to ensure the understanding of the product knowledge, presenting the knowledge in a way that stimulates interactions and provides linguistic communications and enabling the management team to monitor the process of knowledge transfer continuously (Aoyama et al, 2007). Such actions impose some costs to the consumers which should be reasonably minimized (Saini et al, 2017).…”