“…The results obtained corroborate with the studies by Goldschmidt, Passos, 2005;Ganesha, Venkatamuni, Vijayakumar, 2017), who recommend the combination of methods to generate an HA. In this scenario, in which the mentioned models have advantages and disadvantages, the use of BPM, EA with TOGAF and PM, forming an HA can be a differential in the mapping and redesign of organizational processes in an intelligent way, because on the one hand it is possible to have a map of the entire IT infrastructure and its interconnections and, on the other hand, the identification of the company's processes in a comprehensive way, reducing the disadvantages and enhancing the advantages of each method.…”