Design and delivery of information

Korn, J.

doi:10.1057/palgrave.ejis.3000388

Cited by 6 publications

(15 citation statements)

References 12 publications

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“…This did not only confirm the literature with regard to improved customer satisfaction (Gelderman, 1998), it also contributed to reducing customer uncertainty (Korn, 2001), and increased sales as a measure of company success (DeLone & McLean, 2003).…”

Section: Analysis and Discussionsupporting

confidence: 76%

“…It corresponded with Korn (2001) suggesting that the provision of sufficiently integrated content triggered use by customers, and in turn improved customers' purchase decisions. Better informed choices at the POS positively influenced customer satisfaction.…”

Section: Discussionmentioning

confidence: 99%

“…On the consumer level, innovative IT allowing for unknown levels of information and information processing capacity should support customers' buying decisions (Korn, 2001).…”

Section: Conceptual Foundationsmentioning

confidence: 99%

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Use of innovative content integration information technology at the point of sale

Loebbecke

2007

European Journal of Information Systems

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Previous research on the use of information technology (IT) in retail environments has mainly focused on inter-organizational or even intraorganizational contexts, such as the implementation of EDI. There has been far less research on the use of IT by customers, including technology at the point of sale (POS). The provision of customer-oriented IT at the POS implies integrating content in different formats and from different supply chain members in various devices. Therefore, research on such phenomena holds the potential to extend the literature on IT use, blending in perspectives that derive from content integration. This paper uses a case research method to describe the first real-world application of content integration at the POS. Literature on IT use and content integration guide the subsequent analysis. The paper offers some conclusions concerning content integration, customer use, and satisfaction.

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Section: Analysis and Discussionsupporting

confidence: 76%

Section: Discussionmentioning

confidence: 99%

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Use of innovative content integration information technology at the point of sale

Loebbecke

2007

European Journal of Information Systems

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“…When such whole is judged to be complete it is capable of creating an impression on living especially human objects. Complete entities are also capable of producing relations and interactions as physical power or influence (Korn, 1995, 2001). Relations are: space (left, above…), time (before…), order (first…), kinship (father…), relational (and, or…), stative verbs (to be, to stay…) and passive voice of dynamic verbs (to be pushed).…”

Section: Systems View Of Parts Of the Worldmentioning

confidence: 99%

“…Carried by medium (usually a combination of geometric and material properties like a piece of paper) in which means with meaning for handling thoughts are embedded by a sender to be deciphered by a receiver (Korn, 2001). Means with meaning:images (icons, indexes, pictures, sculptures, diagrams, signs and objects to which means with meaning can be attributed: devil, works of art, gestures (with a fist…));natural language (letters, words, sentences);music (symbols to express tunes, rhythm); andmathematics (symbols like letters, numbers and relations).Correspondingly, humanity has produced the basic disciplines of:arts;literature;music; andconventional science (CS), plus the cross disciplines of engineering, medicine, law, economics, etc.CS in its pursuit of reliable knowledge, views a part of the world in terms of quantifiable properties abstracted from objects and events.…”

Section: Introductionmentioning

confidence: 99%

Systems view, emergence and complexity

Korn

2007

Kybernetes

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PurposeTo describe a view of parts of the world as assemblies with emergent properties constructed from related properties or objects, and the modelling of production of emergent properties arising by chance or design.Design/methodology/approachOne and two place sentences of a homogeneous language are combined in a static state to show a variety of possibilities of new structures. Combinations of such sentences in a dynamic state derived from narratives that show how static states are produced.FindingsUsing Cartesian products and network theory the kind and number of new structures can be calculated. Semantic diagrams exhibit the propagation of dynamic states leading to the use of predicate logic statements as carriers of properties of objects with uncertainties.Research limitations/implicationsThe approach is based on linguistic analysis being able to encapsulate linguistic complexities, expressions of feelings, emotions, etc. in homogeneous language. Interpretation of semantics is restricted to human mind. Research may lead to a science and design of complex systems.Practical implicationsThe method embedded in the approach can be developed into a design aid for managers subject to its passing the test of debate and development of software.Originality/valueThe research has led to a more rigorous approach to the analysis and design of scenarios including those with human activities.

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“Physics” approach to general systems theory

Korn

2002

Kybernetes

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A number of empirical statements intended to capture features of “systems” considered to be pervasive, is given. A symbolism based on processed natural language is outlined. The symbolism can be used for analysis of scenarios with predominantly qualitative properties i.e. human activity situations. It is capable of carrying the appropriate mathematics and uncertainties associated with operation of human and other types of components, is based on a kind of predicate logic and exhibits changes of states in time. The approach has led to a definition of information and product and systems design.

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Design and delivery of information

Cited by 6 publications

References 12 publications

Use of innovative content integration information technology at the point of sale

Use of innovative content integration information technology at the point of sale

Systems view, emergence and complexity

“Physics” approach to general systems theory

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