Deploying gamification to engage physicians in an online health community: An operational paradox

Liu, Jianwei; Zhang, Xiaofei; Meng, Fanbo; Lai, Kee‐hung

doi:10.1016/j.ijpe.2020.107847

Cited by 33 publications

(34 citation statements)

References 46 publications

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“…Finally, platform managers should provide physicians with guidance about online information sharing to improve patient education ( 75 , 76 ). The results of this study show that physicians' online reputation intensifies the positive relationship between physician online information sharing and potential patient education.…”

Section: Discussionmentioning

confidence: 99%

Is physician online information sharing always beneficial to patient education? An attention perspective

Guo

Zhou

Chang

et al. 2022

Front. Public Health

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AimsWith the development of information technology, online health platforms and physician online information sharing play an important role in public health management and patient education. Is physician online information sharing always beneficial to patient education? From the attention perspective, this study aims to explore how physician online information sharing influences patient education, considering the contingent roles of physician online reputation and offline expertise.MethodsA 6-month panel data of 61,566 physician-month observations from an online health platform in China was used to tested the proposed hypotheses. Considering the inefficiency and estimated bias of the ordinary least squares regression model, this study conducted the fixed models to test the direct and moderating effects.ResultsThe results indicate that physician online information sharing is positively related to potential patient education, while the relationship between physician online information sharing and realized patient education is an inverted U-shape. Physician online reputation enhances the positive relationship between physician online information sharing and potential patient education, but physician offline expertise weakens the abovementioned relationship. In addition, physician offline expertise flattens the curvilinear effect of physician online information sharing on realized patient education.ConclusionThis study contributes to the literature about attention theory and information sharing for patient education, and provides implications for practice.

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Section: Discussionmentioning

confidence: 99%

Is physician online information sharing always beneficial to patient education? An attention perspective

Guo

Zhou

Chang

et al. 2022

Front. Public Health

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“…(2018) found that the training of healthcare professionals is very important in using ICT tools and effective implementation of e-health services. Sims (2018) and Liu et al. (2020) emphasized the development of a sustainable healthcare expert community, which could use virtual platforms and engage physicians through gamification.…”

Section: Literature Reviewmentioning

confidence: 99%

Implications for sustainable healthcare operations in embracing telemedicine services during a pandemic

Chauhan

Jakhar

Jabbour

2022

Technological Forecasting and Social Change

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Technological interventions in the healthcare sector, namely, telemedicine services, have helped the government and people in these extraordinarily challenging times of ongoing COVID-19 pandemic. We identify and group key success factors relevant to telemedicine services under 7 contextual criteria. Furthermore, we explore the causal relations among them using the decision-making trial and evaluation laboratory (DEMATEL) method. Then, by applying the Bayesian best-worst method (BWM), we compute the relative importance of these criteria. Thereafter, we rank six hospitals that have provided telemedicine services through a comparative evaluation using the VIsekriterijumsko KOmpromisno Rangiranjie (VIKOR) method. The threefold findings of our study reveal that (i) the technological criteria provide the highest causal impact, while the environmental criteria provide the least causal impact. (ii) The hierarchical model of criteria, achieved through the Bayesian BWM score, shows that the criteria weights for both technological and organizational criteria are maximum (0.205) and minimum (0.087), respectively. (iii) The evaluation of six hospitals with VIKOR based on seven criteria ranks the Himalayan hospital as first, showing that it is best in providing telemedicine services to patients. Public health policymakers could use the results of our study to devise an effective plan for patient care in crisis, like COVID-19.

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“…In the narrow sense, OHCs can be divided by user types into online doctors’ communication communities and online doctor–patient communication communities ( Zhou et al, 2019 ; Liu J. et al, 2020 ). In the broad sense, OHCs is mainly divided into professional health and medical care websites ( Wu and Lu, 2017 ; Wu and Deng, 2019 ) represented by “Patients Like Me” and “Online Good octor,” health and medical care sections of large-scale social networks represented by Baidu Post Bar and Douban ( Zhang et al, 2017b ; Liu et al, 2018 ), and temporary chatting groups spontaneously organized by patients or enthusiasts of health knowledge ( Oh et al, 2013 ; Li et al, 2019 ).…”

Section: Background and Literature Reviewmentioning

confidence: 99%

Determining Factors Affecting the Users’ Participation of Online Health Communities: An Integrated Framework of Social Capital and Social Support

Tian

Wu²

2022

Front. Psychol.

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As the national awareness of health keeps deepening, online health communities (OHCs) have achieved rapid development. Users’ participation is critically important to the sustainable development of OHCs. Nevertheless, users usually lack the motive for participation. Based on the social capital theory, this research examines factors influencing users’ participation in OHCs. The purpose of this research is to find out decisive factors that influence users’ participation in OHCs, enrich the understanding of users’ participation in OHCs, and help OHCs address the issue of sustainable development. The research model was empirically tested using 1277 responses from an online survey conducted in China. Data was analyzed using the structural equation modeling (SEM). We found informational support and emotional support to have significant direct effects over the structural capital, relational capital and cognitive capital of OHCs. Meanwhile, it is observed that relational capital and cognitive capital degree have a significant influence on knowledge acquisition and knowledge contribution of OHCs. For researchers this study provides a basis for further refinement of individual models of users’ participation. For practitioners, understanding the social capital is crucial to users’ knowledge acquisition and knowledge contribution that achieve high participation in OHCs.

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Deploying gamification to engage physicians in an online health community: An operational paradox

Cited by 33 publications

References 46 publications

Is physician online information sharing always beneficial to patient education? An attention perspective

Is physician online information sharing always beneficial to patient education? An attention perspective

Implications for sustainable healthcare operations in embracing telemedicine services during a pandemic

Determining Factors Affecting the Users’ Participation of Online Health Communities: An Integrated Framework of Social Capital and Social Support

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