Dentist-patient communication as perceived by patients in Riyadh, Saudi Arabia

Al-Mobeeriek, Azizah

doi:10.2478/s13382-012-0001-2

Cited by 10 publications

(12 citation statements)

References 23 publications

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“…Regardless of the cultural context, it is an unequivocal finding that good communication on the care provider side is a major contributor to patient satisfaction and loyalty. This was found in Malta [18], the USA [20], Saudi Arabia [41], and the UK [19] alike, and our results from Hungary corroborate that observation. The apparently most important communicative strategy in dentistry in this respect is a thorough yet intelligible description of the procedures (especially directly before starting a procedure).…”

Section: Discussionsupporting

confidence: 90%

Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients

Szabó,

Buzás,

Braunitzer

et al. 2023

Dentistry Journal

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Objective: This study aimed to identify the key aspects of patients’ dental care experience that influenced their self-perceived satisfaction and loyalty. Also examined was the agreement between patients and dentists regarding these factors. Methods: Questionnaires were administered to 1121 patients and 77 dentists, focusing on demographic information and 15 selected items related to the patients’ last dental visit. Descriptive and linear regression analyses were conducted. Results: The study included participants from 41 practices. Factors significantly influencing satisfaction and loyalty included location convenience, treatment quality, trust in dentists’ decisions, visit frequency satisfaction, clear treatment explanations, dentist’s interest in symptoms, patient-dental personnel attachment, and dentist’s knowledge of the patient and their medical records. While overall agreement between patients and dentists was high, some areas exhibited notable disagreement. Conclusions: The findings mostly align with existing literature, underscoring the importance of communication, trust, and a personal patient-dentist relationship in promoting satisfaction and loyalty. However, they also show that local, generally not reported factors might be at play, which necessitates dentists’ awareness and consideration of the local context for optimal outcomes.

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Section: Discussionsupporting

confidence: 90%

Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients

Szabó,

Buzás,

Braunitzer

et al. 2023

Dentistry Journal

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“…Apart from that, patients' main concern in communication with their dentist was the courtesy of the dentist, followed by information interaction, moral support, explaining the procedure and understanding of the patient's feelings. These were the factors that contributed positively to good communication and satisfaction [19].…”

Section: Discussionmentioning

confidence: 99%

Patient Satisfaction Towards Dentist-Patient Interaction Among Patients Attending Outpatient Dental Clinic Hospital Universiti Sains Malaysia

Yong

Mohamad

Saddki

et al. 2021

Pesqui. Bras. Odontopediatria Clín. Integr.

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Objective: To determine the satisfaction with the dentist-patient interaction and factors associated with patient satisfaction among patients attending the outpatient dental clinic Hospital Universiti Sains Malaysia (HUSM). Material and Methods: This cross-sectional study involved 229 patients who attended outpatient dental clinic Hospital USM that located in the East Coast region of Malaysia. A selfadministered Skala Kepuasan Interaksi Perubatan -11 (SKIP-11) questionnaire was used to assess the satisfaction towards dentist-patient interaction. Systematic random sampling was applied in this study. The data were analyzed using simple logistic regression analysis to determine the factors associated with patient satisfaction with dentist-patient interaction. Results: The mean age of patients was 32.6 ± 13.9 years, 71.6% of them study up to tertiary level, 31.5% came to for dental check up and 23.6% of them had tooth decay. More than half (64.6%) of the patients were satisfactory with dentist-patient interaction. The satisfaction percentage in the distress relief domain was 60.7%, 56.8% in the rapport domain, and 53.7% in the interaction outcome domain. Satisfaction with dentist-patient interaction was significantly associated with the dentists' characteristics such as age (OR = 0.583, 95%CI 0.44-0.76, p=0.001), gender (OR = 0.386, 95% CI 0.22-0.69, p=0.001) and years of service (OR = 0.294, 95% CI 0.15-0.57, p=0.001). Conclusion: The result showed that slightly more than half of the patients who attended the outpatient dental clinic HUSM were satisfied with the dentist-patient interaction, which was found to be influenced by the characteristics of the dentists. Efforts to improve patient-dentist interaction are recommended to ensure delivery of good quality oral health care.

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“…Additionally, pediatric dentistry plays a crucial role in diagnosing and treating oral conditions related to other health issues like diabetes, congenital heart defects, asthma, and attention deficit/hyperactivity disorder (ADHD) [ 11 ]. A pediatric dentist with knowledge and experience in dealing with these specific health concerns can be a valuable asset for families dealing with these conditions [ 12 - 13 ]. However, these factors may vary depending on the cultural, social, and economic factors in different countries.…”

Section: Introductionmentioning

confidence: 99%

Factors for choosing a pediatric dentist in Saudi Arabia

Kakti

2023

Bioinformation

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The choice of a pediatric dentist is a crucial decision for parents, influenced by a variety of factors. This study aimed to investigate the key determinants that guide parents in the Kingdom of Saudi Arabia in their selection of a pediatric dentist. A cross-sectional survey was administered to a diverse participant pool. The survey captured demographic information, history of dental visits, parents' level of concern about dental treatment for their children, and the importance of specific factors in the choice of a pediatric dentist. The survey was completed by a balanced representation of different age groups and genders. Most participants from Riyadh and other regions had a history of dental visits. Parents' concern about dental treatment varied based on the number of children they had. The most significant factors influencing the choice of a pediatric dentist were the quality of the dental unit's disinfection process, the dentist's ability to communicate with the child and manage uncooperative behaviour, and the dentist's experience. The least influential factors were the proximity of the dental office to the child's school, the dentist's gender, and the number of pediatric dentists in the practice. This study provided valuable insights into the factors that influence parents' decision in choosing a pediatric dentist in The Kingdom of Saudi Arabia. Data helps dental professionals understand parents' priorities and improve their services accordingly to meet patient needs and expectations.

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Dentist-patient communication as perceived by patients in Riyadh, Saudi Arabia

Cited by 10 publications

References 23 publications

Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients

Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients

Patient Satisfaction Towards Dentist-Patient Interaction Among Patients Attending Outpatient Dental Clinic Hospital Universiti Sains Malaysia

Factors for choosing a pediatric dentist in Saudi Arabia

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