Demographic and cultural predictors of international service worker job satisfaction

Abstract

Purpose -The purpose of this paper is to examine the impact of demographic and cultural characteristics on the job satisfaction level of international service workers. Design/methodology/approach -The data in this study resulted from a survey of 1,128 service workers from 82 different countries. The employees were recruited from 14 ships of a major cruise line. Multivariant regression analysis was performed to determine the independent effect of four demographic factors and traditional culture on job satisfaction. Findings -The results suggest that work environment, cultural background and demographic characteristics combine in various ways to impact on service-worker job satisfaction. The findings are discussed in the context of extant research.Research limitations/implications -The limitation of this paper is that the sample drawn from a single industry. Practical implications -Job satisfaction in the context of international service workers is a complex issue that may require investigation within the organizational culture. Originality/value -The value of this paper is its focus on a truly international service workforce. As globalization continues, service organizations will face greater diversity and challenges to service performance.

Analysis of the Relationships between the Hospitality Workforce and Job-Satisfaction Factors according to Age, Gender, Native Language and Racial-Ethnicity

“…Consequently, identifying which demographic factors have the greatest impact on satisfaction level is worthwhile and necessary for both employee selection and performance [36]. This is especially true in an industry heavily based on human interactions [26].…”

“…Service organizations will need to identify and address needs of an increasingly diverse workforce [36]. Diversity issues in the work place affect almost every organization [55] and nation, including the U.S. [25,56,57].…”

Demographic Perspective of Teacher Competence: A Comparative Study of the Teachers at Senior High Schools in Tangerang, Banten, Indonesia

“…Demographics are the factors related to the selected characteristic and sharpened their difference becomes age, sex, marital status, education level, ethnic group, and others it expressed as the component of social population change (Graziella and Vallin, 2006). Demographics is one aspect that affects the performance of the job (Testa and Mueller, 2009).…”

Uncovering the Pre-Dispositional Roots of Job Satisfaction

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