“…Key themes included the need for care professionals to provide a clear overview of the services available and regularly revisit and review these as individuals' and families' needs changed (Macleod et al, 2017;Morgan et al, 2002;Stephan et al, 2018;Wolfs et al, 2010Wolfs et al, , 2012. Sharing learning from other caregivers (Herron & Rosenberg, 2019a;Morgan et al, 2002;Wolfs et al, 2012), offering advice and anticipating transitions in care (enabling people to plan in advance) were also seen as important (Wolfs et al, 2010(Wolfs et al, , 2012, as was empowering service users and caregivers to make their own decisions (Macleod et al, 2017;Morgan et al, 2002;Stephan et al, 2018;Wolfs et al, 2010Wolfs et al, , 2012. Providing family caregivers with disease-specific knowledge (Boots et al, 2015;Morgan et al, 2002;Stephan et al, 2018;Xiao et al, 2015), and specialist support (including counselling and/or help to overcome their own reluctance to accept assistance) (Herron & Rosenberg, 2019a;Morgan et al, 2002;O'Shea et al, 2019;Rapaport et al, 2020;Stephan et al, 2018;Wolfs et al, 2010) were also perceived to be helpful.…”