Demand chain management in manufacturing and services: web‐based integration, drivers and performance

Abstract

This paper investigated the relationship between Internet-enabled supply chain integration strategies and performance in manufacturing and services. It summarizes the literature on demand and supply integration and describes four web-based strategies. A stratified random sample was collected from UK manufacturers and services, and there was strong evidence that demand chain management (DCM) led to the highest performance in manufacturing, but few signs of DCM in services. Manufacturers and services relying on only web-based demand or supply integration outperformed their low integration counterparts, but lagged DCM in manufacturing. The study also investigated DCM adoption drivers and found that rational efficiency and bandwagon effects drove change. The findings have some important implications for theory as well as for manufacturing and service companies interested in improving their performance.

The Contingency Effect of Relational Competency on the Relationship between Information Technology Competency and Firm Performance

“…Specifically, manufacturing and service firms may have differences in firm performance (Frohlich et al 2002). Thus, we used a dummy variable for the industry, with values of 1 and 0 for the manufacturing and service industries respectively.…”

Two sides of a token: coordinating demand and supply at furniture wholesaler

“…The eight component (cost-efficiency in the demand and supply processes) implies that the components mentioned above should be carried out in a cost-efficient manner (e.g., Frohlich and Westbrook, 2002;Hines et al, 2002;Jüttner et al, 2007). In accordance with the macro management perspective of component two, cost-optimization should be conducted from a holistic and coordinated approach to avoid the inherent risk of sub-optimization associated with micro management.…”

“…The final component of DSCM identified in the literature review was cost-efficiency in the demand and supply processes (e.g., Frohlich and Westbrook, 2002;Hines et al, 2002;Jüttner et al, 2007). The company sources from a low cost country, and has adopted several strategies to reduce costs.…”

An Empirical Study on the Impact of Cultural Types on Resources Integration Model

“…Frohlich found, in the context of web-based integration in supply chains, that reduction of internal barriers is a required first step before removal of supplier and customer barriers to achieve supply chain integration [20]. In a study of the automotive supply industry, Vickery found that there is a positive, causal relationship between integrative information technologies and supply chain integration, which comprised both horizontal integration (within a firm) and vertical integration (with suppliers and customers) [21].…”