Delving the impact of adaptability and government support in small‐and medium‐sized enterprises business resilience: The mediating role of information technology capability

Abstract

The main aim of this study is two‐fold. First, we examine the combined effect of small‐and medium‐sized enterprises' (SMEs) adaptability, government support and information technology capability in business resilience. Second, we study the mediating effect of information technology capability on the proposed direct relationships. A total of 211 SMEs participated in this survey voluntarily. The proposed model and hypotheses were tested using variance‐based structural equation modelling. The findings disclosed that SMEs’ adaptability and information technology capability are positively related to business resilience. In terms of government support, it is not significantly related to SMEs’ business resilience, while a mediation result is uncovered between government support and business resilience. Additionally, the results revealed that information technology capability mediates the relationship between adaptability and business resilience. Based on the theoretical implications of the existing literature on the SMEs’ business resilience, this study also provides several useful managerial implications for business resilience enhancement.

Building tourism SMEs' business resilience through adaptive capability, supply chain collaboration and strategic human resource

“…Although aid measures have been implemented by governments to support or increase funding for SMEs, external assistance should be synchronized with their internal competencies and capabilities (Kahveci, 2023). Addressing the resilience issues of SMEs is crucial and neglecting these problems could result in business insolvencies and bankruptcies (Choong et al, 2023;Seow et al, 2021). In times of unfavourable situations, tourism SMEs are forced to compromise performance, competitiveness and overall business strength to ensure the survival of their businesses (Abuhussein et al, 2023;Choong et al, 2022).…”