Delivery Time of Materials and Patron Satisfaction with Patron-Initiated Borrowing in a Library Consortium

Curl, Margo Warner

doi:10.1300/j105v29n02_04

Cited by 4 publications

(2 citation statements)

References 14 publications

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“…It is difficult to resist the response that it has ever been thus. Two questions are posed in the context of library consortia (Curl, 2004): "Is it possible to improve delivery time of materials within the constraints of current staffing? Is it necessary for patrons' satisfaction to improve delivery time?"…”

Section: Resource Sharingmentioning

confidence: 99%

“…It is difficult to resist the response that it has ever been thus. Two questions are posed in the context of library consortia (Curl, 2004): “Is it possible to improve delivery time of materials within the constraints of current staffing? Is it necessary for patrons' satisfaction to improve delivery time?” Her distinction underlines the difficult of defining document supply in today's rapidly changing world – “This patron‐initiated borrowing service is not considered inter library loan because it is a library‐to‐patron service, rather than a library‐to‐library service”.…”

Section: Resource Sharingmentioning

confidence: 99%

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Interlending and document supply: a review of the recent literature – 54

McGrath¹

2006

Interlending &Amp; Document Supply

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Purpose -The purpose of this article is to provide a review of the most recent literature concerning document supply and related matters. Design/methodology/approach -Includes the reading of over 140 published works, including journals, monographs, reports and web sites. Findings -Finds that usage statistics are still not giving a clear indication of the importance of document supply but it is confirmed that the large proportion of demand comes from a small number of titles. Institutional repositories are here to stay and expanding. Experience of e-journals is appearing in the published literature with greater frequency with some interesting conclusions. Copyright and digital rights management (DRM) remain fraught areas. Originality/value -Provides a useful source of information for librarians and others interested in document supply and related matters.

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Section: Resource Sharingmentioning

confidence: 99%

Section: Resource Sharingmentioning

confidence: 99%

Interlending and document supply: a review of the recent literature – 54

McGrath¹

2006

Interlending &Amp; Document Supply

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Guiding Users to Unmediated Interlibrary Loan

Adams

Ressel

Silva

2009

Resource Sharing & Information Networks

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This article provides a practitioner's guide to marketing user-initiated borrowing at the point of need. By reviewing interlibrary loan book requests and manually transferring them to an INN-Reach consortial system, Link+, the University of Nevada, Reno Libraries were able to successfully market the service, deliver materials faster, and save staff time and money. The article provides a detailed explanation and analysis of this procedure. KEYWORDS Patron-initiated borrowing, library consortium, INN-Reach, Link+User-initiated consortial borrowing systems provide faster, easier, and more cost-effective access to materials than traditional mediated interlibrary loan. Persuading users to change their behavior from traditional requesting methods can be a significant challenge to successful implementation of a consortial borrowing system. Continuous marketing and systematic involvement by library staff may be necessary for users to realize the full potential of these services.The University of Nevada, Reno (UNR) joined the Link+ consortium in January 2004. The University Library-which is now housed with the campus Information Technology division in the Mathewson-IGT Knowledge Center-serves 17,000 graduate and undergraduate students, faculty, staff, and the Nevada community. The library collection includes more than one million volumes, 23,000 electronic journals, and hundreds of research databases. Unlike in some larger metropolitan locations, UNR is the only research institution in the city and is one of only two universities in the state. Due to this geographical isolation, users do not have easy, local access to resources outside their home libraries. Link+ provided vastly expanded resources and a new user-initiated model unfamiliar to staff and users.

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Creating a contactless pickup service at the University of Michigan library: Iterative service design and interaction safety during the pandemic

Haines

Rodgers

2021

Journal of Access Services

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Delivery Time of Materials and Patron Satisfaction with Patron-Initiated Borrowing in a Library Consortium

Cited by 4 publications

References 14 publications

Interlending and document supply: a review of the recent literature – 54

Interlending and document supply: a review of the recent literature – 54

Guiding Users to Unmediated Interlibrary Loan

Creating a contactless pickup service at the University of Michigan library: Iterative service design and interaction safety during the pandemic

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