Delivering higher education to meet local needs in a developing context: the quality dilemmas?

Abukari, Abdulai; Corner, Trevor

doi:10.1108/09684881011058641

Cited by 13 publications

(9 citation statements)

References 13 publications

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“…Ghalayani and Noble (1996) reasoned the necessity to propose alternative performance measurement methods that integrate various indicators periodically. Abukari and Corner (2010) further confirmed the need to measure performances in accordance with the respective country's setting. To this end, many national and international business excellence models (BEMs) have been launched.…”

Section: Introductionmentioning

confidence: 60%

Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh

Rahman

Islam

Husain

et al. 2019

IJCHM

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Purpose The study aims to develop a hierarchical model based on the Malcolm Baldrige National Quality Award to enable the ranking of quality dimensions required for achieving business excellence in the hotel industry of Bangladesh. Design/methodology/approach The study adopted a sequential mix method approach in which semi-structured interviews with 24 participants were initially conducted during the qualitative stage to identify the quality dimensions. Subsequently, a questionnaire survey was conducted among 40 industry experts to prioritise the identified elements using the relative measurement of the analytic hierarchy process (AHP). In total, 32 respondents were further surveyed to evaluate a selected number of hotels in Bangladesh using the absolute measurement of AHP. Findings The study uncovered eight criteria, together with 23 corresponding sub-criteria during the qualitative stage. Quality management emerged as the most crucial criterion, while health and safety-security measures were the most important sub-criteria in addressing the quality management criterion. In Bangladesh, five-star hotels were observed to be performing better than three-star and four-star hotels. Originality/value The developed model is unique and can be used by Bangladeshi practitioners to measure the performance of hotels. Moreover, it can also be applied to measure the performance of hotels in other countries just by incorporating minor modification to the model framework.

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Section: Introductionmentioning

confidence: 60%

Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh

Rahman

Islam

Husain

et al. 2019

IJCHM

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“…There are many studies in the education literature focusing on quality aspects of the higher education sector, but due to dynamic changes in the academic processes, there is a need for continuous research on emerging paradigms in higher education. Abukari and Corner have highlighted that establishing quality assurance systems in higher education is critical and they proposed a quality assurance model for higher education institutions of developing countries [9]. Utuka has carried out a comparative analysis of higher education sector in New Zealand and Ghana and presented the gap analysis of quality management practices [10].…”

Section: Related Workmentioning

confidence: 99%

Fostering Sustainable Quality Assurance Practices in Outcome-Based Education: Lessons Learned from ABET Accreditation Process of Computing Programs

Almuhaideb

Saeed

2020

Sustainability

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Education is an important enabler for economic uplift of a society and academic institutions need to deliver quality education to equip students with required skills to excel in their professional careers. Due to international initiatives such as Washington and Seoul accords, outcome-based education has gained significant interest from industry, academia, governments, accreditation bodies and students. Outcome-based education is a paradigm shift form conventional education approach and its successful adoption requires sustainable quality practices by higher education institutions. Fostering quality assurance processes for outcome-based education requires careful planning and active collaboration among stakeholders. However, due to the sparse body of knowledge about quality processes in outcome-based education, many academic institutions rely on ad hoc practices, resulting in a trial and error approach. In this paper, we present set of guidelines which can help academic institutions to deploy sustainable practices in their academic programs. We document important guidelines to deliver outcome-based education based on our longitudinal work of ABET accreditation process of three different computing programs (Computer Science, Computer Information Systems, and Cyber Security and Digital Forensics). The successful application of proposed guidelines helps to foster sustainable quality practices in academic programs.

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“…Quality is seen as an elusive and multifaceted concept that can mean different things in different contexts (Vroeijenstijn, 2003; Abukari and Corner, 2010). One essential question that relates to the increasing diversity in doctoral provision is – how has quality assurance processes both at the national and institutional levels being reviewed to capture this development?…”

Section: The Professional Doctoratementioning

confidence: 99%

Quality assuring the professional doctorate

Abukari

David

2019

QAE

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PurposeThis paper aims to critically examine the quality of professional doctorates (PDs) from the perspective of programme supervisors in terms of how quality assurance provisions have to meet their expectations.Design/methodology/approachThe study employed an interpretative approach, using semi-structured interviews and online semi-structured questionnaire to generate data from 25 programme supervisors across universities in the UK. Data analysis and interpretation were carried out using the interactive data analysis approach (Miles and Huberman, 1994), the “bottom–up” approach to data analysis (Creswell, 2012) and the interpretative strategy recommended by Mason (2002). Four themes emerged from the data that encapsulated programme advisors’ perspectives: characteristics of supervisors; opportunities in institutional quality assurance provision; challenges in quality assurance process for PDs; and supervisors’ views on how quality assurance in PD can be enhanced.FindingsQuality assurance provisions have not adequately provided for the unique characteristics of PDs owing to a number of issues including lack of clarity on the philosophy and focus of PDs and conflicting perspectives among PD supervisors relating to what should ideally constitute a quality assurance process for PDs. This paper argues that to develop a relevant and robust quality assurance provision for PDs, it would be essential to ensure that the PD fundamental philosophy and focus are coherently explained. In addition, it is crucial to ensure that quality assurance provisions cover not only the academic rigor of higher level learning but also the value and potential impact of outcomes on practice and the professions. The paper also highlights a list of useful suggestions from supervisors on how to enhance quality assurance.Research limitations/implicationsThe research identifies a number of issues confronting quality assurance in PDs and the need for academics and policymakers to work together to deal with these to achieve the full value in PDs. As the research was based on a sample of 25 supervisors in a conference, it would be difficult and unsustainable to generalise. Hence, further research using large sample sizes of supervisors and other stakeholders based on whole programmes would be useful to achieve a sustained understanding of how quality assurance provisions of PDs have to meet expectations of the professions and professional contexts.Practical implicationsTo get the practical value and benefits of PDs, all stakeholders (academics, policymakers and professionals) would need to work together to ensure that appropriate quality assurance processes are developed to reflect the unique nature of the programmes.Originality/valueThe paper provides a critical perspective to the current debate on quality assuring PDs from the perspective of PD supervisors who have generally been left out. It highlights issues related to quality assuring PDs, the misalignment between quality assurance provisions and the philosophy and expectations of PDs, and suggests ways through which these can be appropriately addressed to enhance quality assurance in PDs. The main contribution from this research is that it brings to the fore what supervisors, who are a part of the major players in the PD process, think about the current state of quality assurance and what can be done to make it more effective.

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Delivering higher education to meet local needs in a developing context: the quality dilemmas?

Cited by 13 publications

References 13 publications

Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh

Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh

Fostering Sustainable Quality Assurance Practices in Outcome-Based Education: Lessons Learned from ABET Accreditation Process of Computing Programs

Quality assuring the professional doctorate

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