Definition of Needs and Requirements for an Accessible Cabin on Regional Aviation
Silvio Romero Oliveira Nascimento Filho,
Jerusa Barbosa Guarda de Souza,
Alison de Oliveira Moraes
Abstract:The global increase in the number of passengers with disabilities in the aviation market raises the need for airlines to offer an inclusive service to these groups, which can represent a differentiation in the market. This paper is part 1 of a two-part series where it was proposed to apply a methodology inspired on Design Thinking, with tools such as persona mapping and user's journey to define requirements and propose a concept for an accessible cabin. In this part, bibliographic research, with study of other… Show more
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