Defining the problem: key element for the success of knowledge management

Barceló-Valenzuela, Mario; Sanchez‐Schmitz, Gerardo; Perez-Soltero, Alonso; Rubio, Fernando Martín; Palma, José

doi:10.1057/kmrp.2008.22

Cited by 23 publications

(12 citation statements)

References 30 publications

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“…Barcelo-Valenzuela et al (2008) claim that over 90% of an organisation's activities can be described in terms of processes, which they define as (p.324) "a collection of interdependent activities or tasks organised to achieve specific business goals". Moreover, Edwards (2009) proposes that business processes display a number of key characteristics which substantiate why they should be used as the foundation for KM: They comprise a set of structured actions (they flow), they have identifiable customers (they do things for people), they cut across organisational boundaries and they can be measured.…”

Section: Business Process Approach To Knowledge Managementmentioning

confidence: 99%

Implementing a knowledge management system within an NHS hospital: a case study exploring the roll-out of an electronic patient record (EPR)

McCracken

Edwards

2017

Knowledge Management Research & Practice

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This research aims to contribute to understanding the implementation of knowledge management systems (KMS) in the field of health through a case study, leading to theory building and theory extension. We use the concept of the business process approach to knowledge management as a theoretical lens to analyse and explore how a large teaching hospital developed, executed and practically implemented a KMS. A qualitative study was conducted over a 2.5 year period with data collected from semi-structured interviews with eight members of the strategic management team, 12 clinical users and 20 patients in addition to non-participant observation of meetings and documents. The theoretical propositions strategy was used as the overarching approach for data analysis. Our case study provides evidence that true patient centred approaches to supporting care delivery with a KMS benefit from process thinking at both the planning and implementation stages, and an emphasis on the knowledge demands resulting from: the activities along the care pathways; where cross-overs in care occur; and knowledge sharing for the integration of care. The findings also suggest that despite the theoretical awareness of KMS implementation methodologies, the actual execution of such systems requires practice and learning. Flexible, fluid approaches through rehearsal are important and communications strategies should focus heavily on transparency incorporating both structured and unstructured communication methods. KeywordsKnowledge Management Systems, Health, Hospitals, Business Processes, Electronic Patient Record, Electronic Health Record INTRODUCTIONThere has been relatively little research about how to actually carry out knowledge management (KM) within healthcare organisations. Hospitals in particular still perceive implementing KM to be difficult: it has only been in the last 10 years that such implementation issues have begun to be tackled in the field of health. Hansen et al (1999) argued that this could be due to a gap between the theories, strategies and frameworks of KM that are presented and the approaches for their practical application. Maier and Remus (2003) concurred that uncertainty towards KM is fuelled by the lack of a commonly agreed method or procedure for implementing KM. This remains the case in 2014. Deciding to 'do' KM is not the same as actually 'doing it'(Edwards, 2009).The Business Process Approach to KM provides a method for 'doing' KM and has been explored by a number of authors (Kwan and Balasubramanian, 2003;Maier and Remus, 2003;Edwards, Hall and Shaw, 2005). Studies exploring this approach have however not been in healthcare. This study therefore attempts to fill this gap and to contribute to the theory on KM implementation in health, by focusing on knowledge management system (KMS) implementation from the theoretical lens of Business Process theory. The overall goal is to understand better how to implement knowledge management systems effectively in healthcare. 2The exploratory study reported here concer...

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Section: Business Process Approach To Knowledge Managementmentioning

confidence: 99%

Implementing a knowledge management system within an NHS hospital: a case study exploring the roll-out of an electronic patient record (EPR)

McCracken

Edwards

2017

Knowledge Management Research & Practice

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“…Na referida descrição serão apresentados os resultados das entrevistas e questionários. A alta competição produto da abertura dos mercados, que por sua vez foi produto da globalização, é considerada uma das principais características do ambiente organizacional (ARORA, 2002;CHOI et al, 2008;VALENZUELA et al, 2008). As organizações concorrem globalmente, onde uma empresa brasileira de calçados esportivos pode ter como principais concorrentes empresas no Taiwan, na China, nos EEUU e no Vietnam.…”

Section: Apresentação Do Modelo E Análise De Resultadosunclassified

“…Essa era é reconhecida como a terceira revolução industrial, ancorada sobre novas tecnologias incorporadas em computadores, e o potencial de novas tecnologias de informação (HARRIS, 2001), que quando somadas às suas características de constante mudança, a crescente competição entre organizações e dinamicidade das preferências dos consumidores, vê no conhecimento o maior ativo para o desenvolvimento (ARORA, 2002;CHOI et al, 2008;VALENZUELA et al, 2008).…”

Section: Contextualização E Justificativaunclassified

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Modelo integrado para a implantação e desenvolvimento da gestão do conhecimento

Castillo¹,

Abimael²

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, pelo aprendizado gerado em mim, de quem tenho grande admiração, não só em assuntos acadêmicos, mas também em assuntos pessoais.Ao departamento de engenharia de produção, professores e funcionários, pelo apoio no meu processo de formação.À Escola de Engenharia de São Carlos pela oportunidade de realização do curso de mestrado À Coordenação de Aperfeiçoamento de Pessoal de Nível Superior, pela concessão da bolsa de mestrado e pelo apoio financeiro para a realização desta pesquisa.Aos pesquisadores que contribuíram com este trabalho, fazendo possível sua culminação.Aos amigos e colegas do programa de mestrado, especialmente aos amigos do grupo de pesquisa DECIDIR. Knowledge has become one of the most important strategic resource in the current competitive business environment, a source of sustainable competitive advantage. Due to its importance in organizational success, managing it properly is a major concern of executives.To this goal models and methodologies have been developed to implement knowledge management in companies, researches that have limitations and lead organizations to failed attempts or partial approaches, limitations as the excessive orientation on the information technologies, the lack of alignment with organizational strategy, insufficient attention on human and cultural factors, the development of models without methodological basis, and mainly, an divided approach of the implementation of knowledge management. Based on a thorough analysis and reflection of these limitations, this study aims to develop an integrated model for the implementation and development of practices of knowledge management, using the Enterprise Knowledge Management (EKD) modeling methodology. To achieve the goal it was be developed a literature search, generating the first version of the model, after that it was be validated with experts in organizational modeling and knowledge management, resulting of the analysis of these appreciations an improved version. The work has resulted in the confrontation and relation of opinions of experts with the theoretical construct, based on the model. The model proposed can guide organizations in this practice and serve as a reference for its better understanding.

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“…O atual ambiente organizacional é caracterizado pela alta competitividade, sobre produção de informação, acréscimo constante das exigências dos stakeholders e complexidade de mercado (CHOI et al, 2008;VALENZUELA et al, 2008;MEDRANO;CAZARINI, 2014).…”

Section: Contextualização E Justificativaunclassified

Diretrizes para o desenvolvimento da gestão do conhecimento em parques tecnológicos: estudo de múltiplos casos

Castillo¹,

Abimael²

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de São Paulo, São Paulo, 2016.Os Parques Tecnológicos têm se mostrado estratégias de desenvolvimento alinhadas a busca constante pela competitividade, ferramentas usadas por cidades, regiões e países em busca de sustentabilidade, auxiliando no fortalecimento tecnológico e na inserção na economia do conhecimento. Nesses centros de inovação, a produção, disseminação e uso do conhecimento são intensivos, e sua gestão torna-se imperiosa. Sendo assim, a Gestão do Conhecimento vem atender essa necessidade, e embora ela tenha alcançado um estágio consolidado como campo de pesquisa, a sua relação com os Parques Tecnológicos tem sido pouco explorada na literatura. Fundamentado na análise e reflexão dessas lacunas de pesquisa, este trabalho visa propor um conjunto de diretrizes para o desenvolvimento da Gestão do Conhecimento em Parques Tecnológicos. Para tal fim, foi desenvolvido e aplicado um instrumento de coleta de dados em cinco Parque Tecnológicos, sendo quatro no Brasil e um na Espanha. Os estudos de caso selecionados foram analisados, identificando iniciativas. Dessa forma obteve-se como diretrizes o desenvolvimento de um plano estratégico para a Gestão do Conhecimento, a organização de eventos para o incentivo à cultura; governança quádruplo hélice, canais de comunicação e layout planejado para suportar a estrutura, formação de uma equipe com responsabilidades explícitas, incentivo a projetos conjuntos, programas de capacitação,

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Defining the problem: key element for the success of knowledge management

Cited by 23 publications

References 30 publications

Implementing a knowledge management system within an NHS hospital: a case study exploring the roll-out of an electronic patient record (EPR)

Implementing a knowledge management system within an NHS hospital: a case study exploring the roll-out of an electronic patient record (EPR)

Modelo integrado para a implantação e desenvolvimento da gestão do conhecimento

Diretrizes para o desenvolvimento da gestão do conhecimento em parques tecnológicos: estudo de múltiplos casos

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