Abstract:Due to the recent technological advances, many advanced mobile telephony services have been introduced. Thus the proper selection and the efficient service among various alternatives at hand are keys for selecting the best in the customer's point of view. The purpose of this study is to analyze the mobile telephony Quality of Service factors in the viewpoint of service selection. This study explores the factors to be considered by customers when choosing a telephony service. A hierarchical framework, supportin… Show more
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