Defining Quality of Working Life

Abstract

This paper presents the results of a step-by-step Delphi analysis used to develop a definition and measure of quality of working life [QWL] in a case specific setting. A representative panel of 64 employees from the headquarters of a large insurance company constituted the Delphi panel that engaged in defining QWL utilizing a six-phase Delphi methodology. The results of a 34-item QWL questionnaire developed from that definition were tested with a sizable [n = 450] sample of the company's employees. Those results identified the following seven significant predictors of QWL, four of which extended beyond specific job content: [a] degree to which my superiors treat me with respect and have confidence in my abilities, [b] variety in my daily work routine, [c] challenge of my work, [d] my present work leads to good future work opportunities, [e] self-esteem, [/l extent to which my life outside of work affects my life at work, and [g] the extent to which the work I do contributes to society.

Investigating the Relationship between Quality of Work Life and Organizational Commitment amongst Employees in Malaysian Firms

“…Attempts also have been made to empirically define QWL (Levine et al, 1984;Mirvis & Lawler, 1984;Taylor, 1978;Walton, 1975). Comprehensive delineation of the QWL concept is found in three major works: Levine et al (1984), Taylor (1978) and Walton (1975).…”

“…Attempts also have been made to empirically define QWL (Levine et al, 1984;Mirvis & Lawler, 1984;Taylor, 1978;Walton, 1975). Comprehensive delineation of the QWL concept is found in three major works: Levine et al (1984), Taylor (1978) and Walton (1975). Other researchers have attempted to measure QWL in a variety of settings using combinations of various questionnaires such as job satisfaction, organizational commitment, alienation, job stress, organizational identification, job involvement and finally work role ambiguity, conflict, and overload were studied as proxy measures of QWL.…”

Çalışanların Duygusal Zeka Becerilerinin İş Yaşam Kalitesi Algıları Üzerine Etkisi: Türkiye ve Azerbaycan Örneği

“…İşin insancıllaştırılması (Cherns, 1975) olarak nitelendirilebilecek olan kavram iş ortamında yapılacak çeşitli değişimlerle daha insani çalışma koşullarına kavuşma yollarını ifade etmektedir (Suzanne, Kerkstra, Van Der Zee ve Abu-Saad, 2001). Levine, Taylor ve Davis (1984) iş yaşamı kalitesini; "çalışanların, iş ortamındaki yaşam kalitesine yönelik beklentilerine kavuşmaları" şeklinde tanımlamaktadır.…”

Quality of Work Life, Job Satisfaction, and the Facets of the Relationship between the Two Constructs

“…Several researchers have not included job satisfaction as a dimension of the construct of QWL in their researches (in Exhibit 2) including Walton (1975);Saklani (1979); Levine, Taylor and Davis (1984); Mirvis and Lawler (1984); Lau and Bruce (1998);Wyatt and Wah (2001); Ellis and Pompli (2002); Saraji and Dargahi (2006);Rose, Beh, Uli, , and Idris (2006);Hosseini and Jorjafki (2010); Al Muftah and Lafi (2011);Stephen (2012);Tabassum (2012);and Satyaraju and Balaram (2013). In around 70 percent of studies in Exhibit 2, job satisfaction has not been considered a dimension of QWL by different authors who are representing many countries in the world including USA, India, Europe, UK, Sigapoor, and Australia.…”