Defining educational priorities in managed care

Kerr, Eve A.; Clancy, Carolyn M.

doi:10.1046/j.1525-1497.1999.00261.x

Cited by 1 publication

(1 citation statement)

References 33 publications

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“…Literature shows the lack of communication between patients and providers. On average, patients in the U.S. spend 20 minutes with their providers [4], but depending on the purpose, it could last as short as 5 minutes [7]. During that time, it is difficult to remember all the questions they had and ask follow up questions [21], and even though they have questions later on, the process by which they get the answer is tedious, such as a long wait on the phone or waiting to get a call back.…”

Section: Discussionmentioning

confidence: 99%

Clinical Questions in Online Health Communities

Huh

2015

Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work &Amp; Social Computing

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Online health communities are known to provide psychosocial support. However, concerns for misinformation being shared around clinical information persist. An existing practice addressing this concern includes monitoring and, as needed, discouraging asking clinical questions in the community. In this paper, I examine such practice where moderators redirected patients to see their health care providers instead of consulting the community. I observed that, contrary to common beliefs, community members provided constructive tips and persuaded the patients to see doctors rather than attempting to make a diagnosis or give medical advice. Moderators’ posts on redirecting patients to see their providers were highly associated with no more follow up replies, potentially hindering active community dynamic. The findings showed what is previously thought of as a solution—quality control through moderation—might not be best and that the community, in coordination with moderators, can provide critical help in addressing clinical questions and building constructive information sharing community environment.

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Section: Discussionmentioning

confidence: 99%

Clinical Questions in Online Health Communities

Huh

2015

Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work &Amp; Social Computing

View full text Add to dashboard Cite

show abstract

Defining educational priorities in managed care

Cited by 1 publication

References 33 publications

Clinical Questions in Online Health Communities

Clinical Questions in Online Health Communities

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