Defining and Measuring Supply Chain Performance: A Systematic Literature Review

Lehyani, Fatma; Zouari, Alaeddine; Ghorbel, Ahmed; Tollenaere, Michel

doi:10.1080/10429247.2020.1834309

Cited by 22 publications

(9 citation statements)

References 171 publications

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“…Several authors have identified several success factors and practices of TQM [44]. According to Lehyani et al [45], the six most important practices of TQM identified in the scientific literature are:…”

Section: Tqm Practicesmentioning

confidence: 99%

Knowledge Management and Total Quality Management Impact on Employee Effectiveness in Emerging Industries: Case of Tunisian Small and Medium Enterprises

et al. 2023

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Employee effectiveness is highly important for all economic activities. Several factors can affect its degree, either positively or negatively. In this vein, this work aims to examine the impact of knowledge management and total quality management on employee effectiveness in the industry of emerging countries. For that, Tunisian small and medium enterprises were taken as an example. The proposed methodology consists first of providing a research model linking the correlation between knowledge management elements, total quality management practices, and employee effectiveness. Then, a survey was designed and broadcast to more than 3000 Tunisian small and medium enterprises. Hence, 206 responses were collected from several industrial fields, and collected data analysis was achieved by SPSS software. For testing research hypotheses, multiple regression analysis, factor analysis, and structural equation modeling were employed. The finding points out that total quality management and knowledge management have a positive impact on staff effectiveness. This impact is highlighted through the roles of knowledge management elements and total quality management practices on human resources behavior and their ability enhancement. Consequently, a significant increase in productivity can be seen in the operational processes of the company. This work is one of the first studies to research total quality management and knowledge management impact on staff effectiveness in Tunisian small and medium enterprises. Besides, it reflects the maturity and the awareness of respondent companies’ managers to the practice of these concepts in emerging economies.

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Section: Tqm Practicesmentioning

confidence: 99%

Knowledge Management and Total Quality Management Impact on Employee Effectiveness in Emerging Industries: Case of Tunisian Small and Medium Enterprises

et al. 2023

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“…High ROA, ROE and ROI imply financial growth of a business firm and sustainable supply chain financial performance. Moreover, the net profit margin is primarily a key metric and determinant of supply chain financial performance, which is computed as the total revenues minus total expenses incurred (Lehyani et al, 2021;Matsoso and Benedict, 2014).…”

Section: Cash Flowsmentioning

confidence: 99%

A review on financial and non-financial measures of supply chain performance

Israel

Mahuwi

Mwenda

2023

Int. J. Prod. Manag. Eng.

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This study ascertains the pertinent measures and metrics of supply chain performance through an extensive literature review. A total of 53 international peer-reviewed journal articles published between 2012-2021 were retrieved from Scopus, Emerald insight, Elsevier and Springer databases for review. The articles reviewed were selected and categorised based on the approach, scope and contribution in assessing and ascertaining the measures and metrics of supply chain performance. Limited to the review of literature, this study provides a benchmark and approaches for ascertaining the level of supply chain performance from financial and nonfinancial perspectives. Throughout the review, the study found inventory turnover ratio, supply chain and logistics costs and cash flows reflected in terms of ROI, ROE, ROA, profit margin, working capital and assets as the prime financial measures of supply chain performance. Moreover, the study found customer satisfaction, delivery performance, quality services, enhanced relationships and competitive advantages as the key non-financial measures of supply chain performance. The study concludes and recommends the financial and non-financial measures as the appropriate approaches for ascertaining the level of supply chain performance. In order to appropriately ascertain the level of supply chain performance, performance measurement should be accounted for by all actors at each node of the supply chain, using the same approach, measures and metrics. Additionally, further studies are required to address the benefits and issues that impede supply chain performance and measurements across different sectors of the economy.

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“…The measurement outcomes will inform managers on the effectiveness of actions taken on each supply chain process and the need for development. Organizations may use different SCP indicators according to their strategic goals and policies (Lehyani et al ., 2021). Choosing the appropriate SCP indicators is an important issue and should be carefully defined to understand the results of organizations' endeavors (Patil and Kant, 2016).…”

Section: Literature Reviewmentioning

confidence: 99%

Supply chain performance: a novel integrated decision-making model

Zhong,

Cheng,

Gholami

et al. 2023

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PurposeKnowledge management (KM) significantly affects supply chain management (SCM) and its performance in today's highly competitive corporate climate. It is crucial to consider this relationship to achieve optimal supply chain performance (SCP). This study aims to assess this impact by defining and examining the multi-dimensional relationships between KM Process Elements (KMPEs) and SCP Evaluation Criteria (SCPEC) within a comprehensive theoretical framework.Design/methodology/approachIntegrating KMPEs and SCPEC becomes an uncertain decision-making problem due to data deficiency and the vagueness of decision-makers’ judgments. To address uncertainties, this study uses interval-valued neutrosophic (IVN) sets and proposes an IVN model consisting of SWARA, which is one of the effective multi-criteria decision-making (MCDM) approaches, and house of quality (HOQ) methods. IVN-SWARA is used to weight the SCPEC while IVN-HOQ establishes relationships and prioritizes the KMPEs and SCPEC.FindingsThe results show that reliability is the most significant SCP evaluation criterion. Among the KMPEs, capitalization, sharing, and transfer exhibit stronger associations with the SCPEC compared to the other elements. Capitalization as one of the KMPEs was found to be the most critical one, and efficiency is the criterion most affected by all elements of the KM process.Originality/valueThis study uses innovative methodologies to evaluate the adoption of KM processes on SCP under uncertain environments and involving multi-decision-makers. The proposed integrated model demonstrates flexibility and practicality in combining KM and SCM, leading to improved SCP. Notably, this study presents the development of IVN-SWARA and the use of the integrated IVN-SWARA - IVN-HOQ decision tool, which are novel contributions to the existing literature.

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Defining and Measuring Supply Chain Performance: A Systematic Literature Review

Cited by 22 publications

References 171 publications

Knowledge Management and Total Quality Management Impact on Employee Effectiveness in Emerging Industries: Case of Tunisian Small and Medium Enterprises

Knowledge Management and Total Quality Management Impact on Employee Effectiveness in Emerging Industries: Case of Tunisian Small and Medium Enterprises

A review on financial and non-financial measures of supply chain performance

Supply chain performance: a novel integrated decision-making model

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