Graphene, a two-dimensional carbon crystal with a gas of massless Dirac fermions, has promise as a material that is useful in photonic and optoelectronic devices. A comprehensive understanding of carrier cooling in photo-excited graphene is necessary for their applications, however, as competing cooling processes, electron-phonon scattering, and supercollisions, complicates the problem. Specifically, in energy harvesting, supercollision promotes further carrier cooling and, therefore, leads to lower efficiency, placing doubt on the feasibility of device applications. Here we present evidence of suppressed supercollisions in trilayer graphene on a SiC(0001) substrate by directly observing photo-excited carriers and numerically analyzing a phenomenological two-temperature model. Knowing that supercollisions restrict the capabilities of graphene-based devices, our results provide a breakthrough for improving their performance.