Deep Diving into Service Design Problems: Visualizing the Iceberg Model of Design Problems through a Literature Review on the Relation and Role of Service Design with Wicked Problems

Suoheimo, Mari; Vasques, Rosana Aparecida; Rytilahti, Piia

doi:10.1080/14606925.2020.1838696

Cited by 15 publications

(25 citation statements)

References 31 publications

(26 reference statements)

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“…We did not code wicked problem as a separate term, and it was mentioned only in two articles (Akama and Joyce 2016;Castillo Muñoz 2020). Investigating this through the lens of the newly introduced "Iceberg Model of Design Problems" (Suoheimo et al 2020) could make an interesting topic for future research. Here, the top of the iceberg represents problems that can be solved and the lowest levels wicked problems that are unsolvable, but can be "tamed".…”

Section: Values Ethics and Politics As Central Themesmentioning

confidence: 99%

Decolonizing Design with Technology in Cultural Heritage Contexts - Systematic Literature Review

Paananen

Suoheimo

Häkkilä

2022

[ ] With Design: Reinventing Design Modes

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In this paper we present the results of a systematic literature review investigating the cross-sections of decolonizing design, cultural heritage, and technology. In total, 26 relevant publications were found and examined systematically. Decolonizing design is a growing trend and the most publications were published since 2017. By examining the results, we will introduce the current debates and discourses on using technology in the context of cultural heritage field by using decolonizing design approach. We report that whereas technology itself appears as neutral, it is applied through a lens of values which can be intertwined with politics and power. In order to improve this, the design processes should be integrated with the local and cultural context. This is accomplished through participatory and co-creation approaches. Altogether, whereas the theme of decolonizing design is gaining growing interest, there is still a relatively small number of studies which report applying the approach into the design practice.

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Section: Values Ethics and Politics As Central Themesmentioning

confidence: 99%

Decolonizing Design with Technology in Cultural Heritage Contexts - Systematic Literature Review

Paananen

Suoheimo

Häkkilä

2022

[ ] With Design: Reinventing Design Modes

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“…There has been a growing interest in the design and service design field regarding the tools that could be applied to wicked or ill-structured problems (e.g. Avdi et al, 2018;Suoheimo et al, 2020;Bofylatos & Spyrou, 2016). Some tools have been specifically developed for the wicked problems perspective such as Mess Mapping™, Resolution Mapping™, General Morphological Analysis and Dialogue Mapping (Suoheimo, 2019).…”

Section: Novelty Of Wicked Problems In Maas Planning Perspectivementioning

confidence: 99%

Process for Mapping Challenges of Cross-Border Mobility in the Barents Region

Suoheimo

Lusikka²

2020

Proceedings of the Sixth International Conference on Design Creativity (ICDC 2020)

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There is a challenge in identifying problems in common to tackle them creatively and jointly in Mobility as a Service (MaaS) development. This all requires collaboration and commitment, which is a wicked problem and a novel perspective in transportation and MaaS development. Mess Map™ is a tool to aid in creating shared understanding in cross-border mobility in the Barents region. Mess Map™ is a giant map that aims to map the whole complexity through a dialogue among the relevant stakeholders involved. In this case study, there were five transportation and MaaS projects besides other relevant stakeholders involved. The meetings were facilitated and run from a service design perspective that has a co-creational and holistic aim. The objective was to understand how the tool can be used in a service design process and how it can help the stakeholders to engage and find common goals.

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“…Service design and service design pedagogy are essential elements of design education. Over the past ten years, it has generally become accepted that service design is a popular method for solving design problems [1]. The main reason for this is that service design creates value using clear methods and approaches [2].…”

Section: Introductionmentioning

confidence: 99%

“…Wetter-Edman, Vink, and Blomkvist [14] proposed design methods for service innovation. Suoheimo, Vasques, and Rytilahti [1] indicated the connections and roles of service design Sustainability 2023, 15, 15530 2 of 19 related to wicked problems. Our study focuses on how service design pedagogy might stimulate and add value to product design innovation in higher education.…”

Section: Introductionmentioning

confidence: 99%

A Review of Service Design Pedagogy to Identify Potential Added Value to Product Innovation in Higher Education

Ding,

de Bont,

Cockbill

et al. 2023

Sustainability

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It is widely accepted that service design is a discipline that is becoming increasingly recognized as a key element for productive collaboration between multidisciplinary stakeholders. However, it is difficult to understand the interplay between service design and product innovation in higher education. There is a gap in the service design literature on how its way of teaching can enable better product innovation if introduced within product innovation degrees. This study seeks to explore how product innovation might be stimulated by service design teaching, with a focus on collaborative participant activities often used within the service design discipline. Previous studies on service design pedagogy have provided various frameworks for teaching service design that are often drawn from different disciplinary perspectives, such as engineering, social sciences, marketing, business, etc. This article, in contrast, examines service design pedagogy strategies applied in design education within the realm of product innovation. A bibliometric analysis method was adopted to review the existing literature. We found that the selected studies touched upon several themes, which all relate to collaboration among participants and stakeholders in service design and product innovation. The findings shed light on specific projects and case studies that were implemented via team collaboration. Further analysis proposes that the service design pedagogy in design education enhances product design via wider value considerations such as sustainability principles and methods. This study begins to illustrate how service design as a systemic approach to designing products might better enable product innovators to consider wider aspects of value co-creation and sustainability via explicitly involving and considering wider stakeholder networks beyond simply designing a product for a user.

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Deep Diving into Service Design Problems: Visualizing the Iceberg Model of Design Problems through a Literature Review on the Relation and Role of Service Design with Wicked Problems

Cited by 15 publications

References 31 publications

Decolonizing Design with Technology in Cultural Heritage Contexts - Systematic Literature Review

Decolonizing Design with Technology in Cultural Heritage Contexts - Systematic Literature Review

Process for Mapping Challenges of Cross-Border Mobility in the Barents Region

A Review of Service Design Pedagogy to Identify Potential Added Value to Product Innovation in Higher Education

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