Decoupling of a management standard: how decision-makers reinterpret, renegotiate, and modify the adoption of ISO 9001

Georgiev, Emil Ivanov; Georgiev, Svetoslav

doi:10.1108/bij-06-2022-0355

Cited by 3 publications

(1 citation statement)

References 69 publications

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“…Also in the case of international functioning the adoption of ISO 9001 certification is positively associated with exports (Yang et al, 2023). In another article, the authors indicated ambivalent behavior toward the ISO 9001 standard9s formal requirements (Georgiev, Georgiev, 2023). In turn, included in the latest version of the standard <risk-based thinking= was analyzed overall in QMS (Popova et al, 2019) or through am onsite management system audit (Naveen et al, 2022)…”

Section: Literature Review Resultsgeneral Approachmentioning

confidence: 99%

Untitled

2024

SPSUTOM

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The objective of the argument in this paper is to attempt at answering the question whether learning and knowledge exchange are the key factors determining online work preferences for Generation Z employees. Design/methodology/approach: The essence of knowledge management is that all knowledge, both explicit and tacit, accumulated by an organization becomes easily accessible to each of its members. This is important for decision-making processes and allows the organization to become more agile. Knowledge management is most often associated with modern information technologies. Thanks to them, streams of various data can be processed and analyzed in many different ways. However, in the literature there is an increasingly common attitude that more attention should be paid not only to the technological but also to the human aspect of knowledge management. The processes of knowledge exchange among employees have been subject to extensive research and studies, yet the recent years have added another thread to the discussion about the matter, i.e. a significant proportion of employees switching to the online work model. Based on the findings of the studies conducted on a group of employees representing Generation Z, the Principal Component Analysis (PCA) technique was applied to organize the factors with the highest relevance for the respondents in online work. Findings: PCA demonstrated that the components recognized as most important were those relating to knowledge transfer and their impact on employee efficiency, and on the other hand employee relations as a factor that supports the learning processes. Research limitations/implications: In order to dwell upon the underlying causes of this situation, it should be recommended to proceed with further in-depth qualitative research. Practical implications: What the research communicates to the organization is that although Generation Z members are aware of the significance of the knowledge transfer and learning processes and they understand the role of peer relations in these processes, they are unable to overcome the social barriers created by the online working system due to lack of appropriate skills. Originality/value: The paper reveals new aspects that play crucial role in shaping Generation Z attitude to online work from one side. On the other hand it also helps to design synthetic tool researching this area in the future.

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Section: Literature Review Resultsgeneral Approachmentioning

confidence: 99%

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2024

SPSUTOM

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A survey on ISO 9001 decertified companies: the three stages leading to withdrawal

Delfino,

Peixinho,

Cândido

et al. 2024

Total Quality Management & Business Excellence

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Institutional pressures and greenwashing in social responsibility: reversing the link with hybridization capability

Can,

Turker

2024

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PurposeDespite the ongoing scholarly interest in greenwashing, it is not well known the impact of multiple institutional pressures on greenwashing in corporate social responsibility (CSR). Following the institutional logics perspective, this study investigates how three distinct logics – commercial, public, and social welfare – drive greenwashing and whether organizational capability for blending diverse CSR expectations reverses this link.Design/methodology/approachThe current study conceptualized and tested an original model on how three institutional logics influence greenwashing in CSR, with the mediation effect of hybridization capability as a response to logic plurality. Partial least squares structural equation modeling was performed on a survey data, which was collected from 150 middle managers in Turkey.FindingsThe results show that while commercial logic has no direct or indirect impact on greenwashing, public and social welfare logics drive greenwashing in CSR. However, these effects are reversed when the CSR hybridization capability increases.Practical implicationsThis study contributes to the understanding of what predicts CSR greenwashing by integrating a comprehensive theoretical framework involving multiple institutional logics, conflicting stakeholder demands, and organizational hybridity.Originality/valueTo the best of our knowledge, this is the first study that theoretically and empirically analyzed how the exposure of multiple external pressures affects the CSR greenwashing and how it can be reversed by CSR hybridization capability. This capability mitigates the threats and challenges of multiple logics and turns them into an opportunity to gain legitimacy in the eyes of stakeholders by preventing greenwashing.

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Decoupling of a management standard: how decision-makers reinterpret, renegotiate, and modify the adoption of ISO 9001

Cited by 3 publications

References 69 publications

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Untitled

A survey on ISO 9001 decertified companies: the three stages leading to withdrawal

Institutional pressures and greenwashing in social responsibility: reversing the link with hybridization capability

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