2021
DOI: 10.4018/joeuc.292523
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Deconstructing Online Hospitality Review Systems

Abstract: Online hospitality reviews have an important impact on consumers’ travel and hospitality booking decisions in the Internet age. A well-designed online hospitality review system is crucial to reduce the uncertainty of consumers’ decision making, to grasp the actual needs of consumers, and to improve the quality experience of platforms. In this context, this research conducts an empirical study on the design features of online hospitality review systems based on the Kano model. First, the paper analyzes the desi… Show more

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Cited by 9 publications
(5 citation statements)
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“…In this context, the definition made by Widener et al was adopted based on the comprehensive analysis. The adopted one was that the subjunctive likelihood that an individual wanted to own a product or service (Estrada-Vidal et al, 2020;Sung et al, 2021;Xiao et al, 2022;Chen & Du, 2022).…”
Section: Buying Intention Theorymentioning
confidence: 99%
“…In this context, the definition made by Widener et al was adopted based on the comprehensive analysis. The adopted one was that the subjunctive likelihood that an individual wanted to own a product or service (Estrada-Vidal et al, 2020;Sung et al, 2021;Xiao et al, 2022;Chen & Du, 2022).…”
Section: Buying Intention Theorymentioning
confidence: 99%
“…The TEE can guarantee that the computer running the program will not be hacked and will function normally following the particular blockchain technology, considerably enhancing the quality and security of the whole network system (Zhang et al, 2021). Combining TEE and ZKP, and optimizing based on zk-SNARK, a new ZKP algorithm called TEE-ZKP algorithm is proposed to realize the security and privacy protection of blockchain (Qin et al, 2022;Xiao et al, 2022).…”
Section: Analysis Of Zero-knowledge Proof and Trusted Execution Envir...mentioning
confidence: 99%
“…User engagement is the user's behavior of interacting with enterprises; actively providing data, creative ideas, and knowledge to enterprises in various links such as R&D, design, product testing, and so forth; and influencing the commercialization level of the enterprises (Fang et al, 2008;Nambisan & Baron, 2010). To date, many scholars have discussed how users engage in the process of new product and services development (Cui & Wu, 2016;Xiao et al, 2022). First, users can serve as information sources and provide key data resources, such as user demand and user experience, to promote enterprises to identify potentially valuable ideas and demands (Carbonell et al, 2009).…”
Section: User Engagementmentioning
confidence: 99%