Deconstructing ‘knowledge management’

Streatfield, David; Wilson, Tom

doi:10.1108/eum0000000006964

Cited by 32 publications

(19 citation statements)

References 4 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In this vein, Streatfield andWilson (1999, in Davenport et al, 1996) drew the attention towards the incapability of managing knowledge within communities of practice due to the internal -person dependent characteristics of knowledge. Hence, they advocated that virtual communities have limited usefulness in knowledge creation and may be solely afforded for supporting 'knowledge awareness'.…”

Section: Information Sharing and Knowledge Creation In Online Forums 387mentioning

confidence: 97%

Information Sharing and Knowledge Creation in Online Forums: The Case of the Greek Online Forum ‘DIALOGOI’

Chalkiti

Σιγάλα

2008

Current Issues in Tourism

View full text Add to dashboard Cite

The information intensiveness of service firms coupled with the necessity to manage knowledge in the new economic era, render knowledge management initiatives critical for achieving competitive advantage. This case study identifies and analyses the social networking and knowledge creation capabilities and affordances of online forums to support tourism professionals. After reviewing the literature on knowledge creation, social networking and virtual communities, the case presents the social networking, information sharing, knowledge creation and idea generation capabilities of peer-to-peer virtual communities. The research methodology is explained, and the findings are presented. Finally, the practical implications are discussed and directions for future research are also provided.

show abstract

Section: Information Sharing and Knowledge Creation In Online Forums 387mentioning

confidence: 97%

Information Sharing and Knowledge Creation in Online Forums: The Case of the Greek Online Forum ‘DIALOGOI’

Chalkiti

Σιγάλα

2008

Current Issues in Tourism

View full text Add to dashboard Cite

show abstract

“…Streatfield and Wilson, in an article on “Deconstructing knowledge management” state that “We cannot manage knowledge directly—we can only manage information about the knowledge possessed by people in organizations.” Although information can be managed, the most than can be achieved in terms of knowledge management is to manage “knowledge awareness” (Streatfield & Wilson, 1999, p. 70). Others have proposed a different point of view.…”

Section: Introductionmentioning

confidence: 99%

Mundane knowledge management and microlevel organizational learning: An ethological approach

Davenport

2002

J. Am. Soc. Inf. Sci.

View full text Add to dashboard Cite

Knowledge management is discussed in the context of "articulation "work, that is routine interactions in groups of local practice. In such situations, knowledge is largely acquired and maintained by learning from the appropriate behavior of others by means of "organizational ethology."This phenomenon is described as "mundane knowledge management."The concepts of mundane knowledge management and organizational ethnology are explored in a case study of a project to promote virtual enterprise formation. Evaluation of the project prototype, a platform for online cooperative work, suggests that unless design provides adequate social and technical cues for the work to hand, the mundane knowledge that sustains cooperative work may be compromised by ethological breakdown.

show abstract

“…VOL. 19 consumerist (Kimble and Hildreth, 2005, p. 102;Streatfield and Wilson, 1999;Hersberger et al, 2007, p. 136;Nonaka, 1991). Theorists following a representationalist approach focus mainly on measuring the usefulness and perceived ease of use of virtual communities.…”

Section: Approaches To Online Social Networkmentioning

confidence: 99%

Management of knowledge creation and sharing to create virtual knowledge-sharing communities: a tracking study

Barker

2015

Journal of Knowledge Management

View full text Add to dashboard Cite

Article information:To cite this document: Rachel Barker , (2015),"Management of knowledge creation and sharing to create virtual knowledge-sharing communities: a tracking study"If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The main aim of this paper is to address the lack of research on the potential impact of the radical changes in social networking in the so-called network society and indirectly the need to manage and constructively share in the collateral knowledge creation. To do this, a tracking study of the knowledge creation and sharing in a discussion forum has been conducted from a knowledge management perspective. Design/methodology/approach -A quantitative content analysis research design has been adopted in accordance with which content, text and messages on the website were critically examined; categories and themes identified and analysed; content coded and interpreted; and the results reported, relative to the research problem and theory. Both substantive decisions (what and how to code) and technical decisions (how coding will be interpreted) were made during the coding process and the interpretation of the results (Keyton, 2015). Three levels of division were used in the development of the coding system, namely, message construction, a summary of criteria and subcriteria and main links and sublinks (Wagner et al., 2012). The unit of analysis was a website, specifically the SouthAfrica.com online discussion forum, which presented an observable and measurable unit for the dissection of the text into components, criteria, subcriteria and elements to be analysed. Findings -Two main findings emerged. First, it was empirically found that knowledge intervention by an expert in the organisation is in fact possible (and indeed needed as a proactive means) to ensure new knowledge is created and shared by individuals in the forum on a continuous basis. Second, it was found that a good theoretical foundation or framework can indicate the importance of various aspects which should be considered to obtain useful results from the participants or members of the forum through knowledge management.Research limitations/implications -The study is limited by the fact that it only focussed on the measurement of knowle...

show abstract

Deconstructing ‘knowledge management’

Cited by 32 publications

References 4 publications

Information Sharing and Knowledge Creation in Online Forums: The Case of the Greek Online Forum ‘DIALOGOI’

Information Sharing and Knowledge Creation in Online Forums: The Case of the Greek Online Forum ‘DIALOGOI’

Mundane knowledge management and microlevel organizational learning: An ethological approach

Management of knowledge creation and sharing to create virtual knowledge-sharing communities: a tracking study

Contact Info

Product

Resources

About