Decoding the Journey Towards Digital Work Processes. Reflections on the Impact of Agile Working on Knowledge Hiding and Knowledge Sharing

Abstract

Organizations, communities, and socio-economic entities are rapidly changing in response to the consequences of the COVID-19 pandemic. Increasing attention is reserved for the opportunities offered by digitalization to identify different approaches for performing “traditional activities” in a new way. In such a scenario, Agile Working is contributing to reframing socio-economic entities, and new challenges are emerging in terms of human resources management. With the aim of enriching the current debate about the impact of Agile Working on socio-economic processes and organizations, this paper adopts the interpretative lens provided by Knowledge Management and Systems Thinking for depicting a conceptual model able to support both researchers and practitioners in understanding how digital work processes can influence knowledge hiding and knowledge sharing inside organized entities.