Decision Sciences Research in China: Current Status, Opportunities, and Propositions for Research in Supply Chain Management, Logistics, and Quality Management*

Zhao, Xiande; Flynn, Barbara B.; Roth, Aleda V.

doi:10.1111/j.1540-5915.2007.00148.x

Cited by 143 publications

(139 citation statements)

References 112 publications

(177 reference statements)

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“…Specifically, if a company has a higher customer orientation, it will have a positive impact on service quality, performance, customer satisfaction (Fynes, Voss, and de Búrca, 2005;Panayides and So, 2005) and trust (Huang and Fang, 2006). Study by Zhao, Flym, and Roth (2007) also found that if a company could have a better relationship with customers, this would produce a positive impact on customer satisfaction. Customer orientation will enhance organization's energy of servicing customer.…”

Section: The Mediating Effects Of Relational Selling Behaviors Betweementioning

confidence: 97%

Customer Orientation and Cross-Buying: The Mediating Effects of Relational Selling Behavior and Relationship Quality

Lin¹

2012

jmr

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This study explores customer orientation whether to influences cross-buying of bank customers. Using structural equation modeling to verify overall model this study proposed and test two sets of mediators namely relational selling behavior (interaction intensity and mutual disclosure of information) and relationship quality (satisfaction and trust), the results indicate: 1. The customer orientation positively influences both the interaction intensity and mutual disclosure of information which in turn influence customer satisfaction and trust respectively; in addition, trust positively influences cross-buying, but satisfaction does not. 2. Relational selling behavior plays a mediation role between customer orientation and relationship quality; however, relationship quality does not have a mediation effect between relational selling behavior and cross-buying.

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Section: The Mediating Effects Of Relational Selling Behaviors Betweementioning

confidence: 97%

Customer Orientation and Cross-Buying: The Mediating Effects of Relational Selling Behavior and Relationship Quality

Lin¹

2012

jmr

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“…Openness of knowledge sharing is related to collectivism, with in-group membership moderating this relationship, while, Chinese people shared significantly less with potential respondents who are not members of their in-group [34].…”

Section: Factor Analysismentioning

confidence: 93%

The Impact of Ownership Status and Regional Differences on SCM Operational Performance in China

Gong

Suzuki

2014

iscm

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: Despite the remarkable recent economic growth, so many problems are still piling up in the domain of logistics and supply chain management (SCM) in China. Moreover, economic discrepancy and regional differences have been increasingly expanded and it could be considered that such disparities might constrict further development of Chinese economy. Thus, this research is intended not only to investigate the SCM operational performance of Chinese enterprises in different firm size, different ownership status and different regions by utilizing the data of SCM logistics scorecard (LSC) but also identify and solve the problems in order to improve the efficiency and global competitiveness of Chinese SCM in a further step.

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“…National culture, as an important environmental factor, has drawn attention of many scholars (Zhao et al, 2007;Kull & Wacker, 2010) when studying operations and supply chain issues. However, most cross-cultural studies tend to be descriptive and qualitative in nature.This studyconducts an empirical quantitative investigation of the www.ccsenet.org/ijbm…”

Section: Discussionmentioning

confidence: 99%

“…National culture, a potential factor which might influence the effectiveness of QM practices, was mentioned in several recent studies (e.g., Naor et al, 2010;Kull &Wacker, 2010). Some of the studies proposed that many QM failures resulted from the ignorance of different national culture settings (Flynn & Saladin, 2006;Kull & Wacker, 2010;Zhao et al, 2007). Therefore, multi-country and cross-cultural research shows a growing need in the field of quality management.…”

Section: Introductionmentioning

confidence: 99%

The Focus of Quality Management Practices: A National Culture Perspective

Zhang¹,

Wu²

2014

IJBM

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The effectiveness of quality management practices under different national culture environments is investigated in this study. We bundle quality management practices by two orientations based on learning theoryand then investigate if any type of quality management practices shows stronger relationship with performance within different national culture environments. The hypotheses were tested using a survey dataset witha sample size of 238 which were collected from eight countries. Data analysis results show that exploitative quality practices are highly related to performance outcome in national cultures featured by high power distance and high uncertainty avoidance. In contrast, exploratory quality practices are significantly associated with operations performance in nations with low power distance and low uncertainty avoidance. The study suggests that quality management practices be adopted selectively based on the national culture profile. It advances our understanding of quality management practices from the context dependent perspective and provides guidelines for practitioners onimplementing quality practices successfully in different cultural environments.

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Decision Sciences Research in China: Current Status, Opportunities, and Propositions for Research in Supply Chain Management, Logistics, and Quality Management*

Cited by 143 publications

References 112 publications

Customer Orientation and Cross-Buying: The Mediating Effects of Relational Selling Behavior and Relationship Quality

Customer Orientation and Cross-Buying: The Mediating Effects of Relational Selling Behavior and Relationship Quality

<b>The Impact of Ownership Status and Regional Di</b>ff<b>erences on SCM </b><b>Operational Performance in China </b>

The Focus of Quality Management Practices: A National Culture Perspective

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