Decision making under stress: the role of information overload, time pressure, complexity, and uncertainty

Phillips‐Wren, Gloria; Adya, Monica

doi:10.1080/12460125.2020.1768680

Cited by 108 publications

(70 citation statements)

References 76 publications

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“…These findings are in line with earlier research that has documented that receiving too much information can lead to fatigue, stress and impaired decision quality, as well as ignorance of the information. 33–35 The participants in our study wished for less frequent and more succinct information. Kain and Jardine 36 showed that family physicians in Canada had similar expectations when it came to communication and information retrieval in public health crises, for example, the outbreak of severe acute respiratory syndrome.…”

Section: Discussionmentioning

confidence: 99%

Working conditions in primary healthcare during the COVID-19 pandemic: an interview study with physicians in Sweden

et al. 2022

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ObjectiveThe aim of this study was to explore how the COVID-19 pandemic changed the working conditions of physicians in Swedish primary healthcare.DesignThis is a descriptive, qualitative study with individual semistructured interviews. Data were analysed using inductive content analysis.SettingSwedish primary healthcare units in both rural and urban areas.ParticipantsA total of 11 primary care physicians fulfilled participation.ResultsTwo main categories emerged: ‘work organisation and routines’ and ‘psychosocial work environment’, containing three and five subcategories, respectively. The pandemic enforced changes in work organisation and routines. Increased flexibility, including more patient-oriented delivery of care, and novel means of interorganisational and intraorganisational interactions were perceived as positive by physicians. The pandemic also caused several changes in physicians’ psychosocial work environment. Increased workload, information overload, as well as ethical considerations and feelings of uncertainty made the work environment stressful for physicians.ConclusionsThe COVID-19 pandemic affected the working conditions of physicians in Swedish primary healthcare in numerous ways. The pandemic enforced changes in work organisation and routines for physicians in primary healthcare. Further research is needed to investigate how the pandemic will affect primary healthcare in the longer term. Learning from the pandemic is important because this will not be the last crisis that primary care and its healthcare professionals will face.

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Section: Discussionmentioning

confidence: 99%

Working conditions in primary healthcare during the COVID-19 pandemic: an interview study with physicians in Sweden

et al. 2022

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“…Literature reports several negative consequences of information overload. Phillips-Wren and Adya (2020) identified information overload as one of the decision stressors. Information overload also found to have adverse implications for psychological well-being, such as stress, information anxiety, depressive symptoms, exhaustion, fatigue, and similar others ( Bawden & Robinson, 2009 ; Fu et al., 2020 ; Guo et al., 2020 ; Matthews et al., 2020 ; Swar et al., 2017 )), and adversely affect the well-being of the people ( Matthews et al., 2020 ).…”

Section: Introductionmentioning

confidence: 99%

From information seeking to information avoidance: Understanding the health information behavior during a global health crisis

Soroya

Farooq

Mahmood

et al. 2021

Information Processing & Management

348

276

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Highlights The study examines the factors leading to information avoidance during COVID-19 pandemic. Mass Media, Print Media and official websites are used for information seeking during the pandemic. Only Social Media exposure results in information overload and information anxiety. Information overload is strongly associated with information anxiety which gives rise to information avoidance. We extend the applicability of S-O-R model to the information behavior domain, especially during the uncertain times.

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“…Stress is an intricate response causing changes in behaviour and variations in both allostasis and homeostasis, affecting the physical and psychological status [36,43,53]. The effects of stress can negatively impact both the cognitive processes of decision-making (leading to more cognitive errors, increased risk taking, poor situational judgement, and possibly an increase in stereotyping and bias) and motor performance [49,54].…”

Section: Impacts Of Stressmentioning

confidence: 99%

“…These consist of working memory, cognitive flexibility, and inhibitory control, with the latter being most impacted by psychosocial stress [39,55]. Cognitive overload and/or fatigue leads to a deterioration in tactical performance [10,56], and it is often the result of two key stressors impacting decision-making, these being time-sensitivity and information overload [54]. For police officers, these stressors can complicate one of the most crucial decisions an officer may have to make, a decision with the potential for the most catastrophic consequences, being the decision to shoot or not to shoot [57].…”

Section: Stress and Cognitionmentioning

confidence: 99%

Effects of Acute Stress on Psychophysiology in Armed Tactical Occupations: A Narrative Review

Stephenson

Schram

Canetti

et al. 2022

IJERPH

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The ability to perform under extreme pressure is one of the most sought-after qualities in both sports and tactical (military, law enforcement, fire, and rescue, etc.) occupations. While tactical performance relies on both physical and mental capabilities to achieve a desired outcome, it is often hampered by the stressful environments in which these personnel work. The acute stress experienced by tactical personnel can interfere with occupational performance, impacting both physical execution of tasks and decision-making. This narrative review discusses the implications of acute stress on the psychophysiology and physical performance of personnel serving in armed tactical occupations.

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Decision making under stress: the role of information overload, time pressure, complexity, and uncertainty

Cited by 108 publications

References 76 publications

Working conditions in primary healthcare during the COVID-19 pandemic: an interview study with physicians in Sweden

Working conditions in primary healthcare during the COVID-19 pandemic: an interview study with physicians in Sweden

From information seeking to information avoidance: Understanding the health information behavior during a global health crisis

Effects of Acute Stress on Psychophysiology in Armed Tactical Occupations: A Narrative Review

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