Decision-Making Problems in Sociotechnical Systems

Abstract

The object of research is a human in complex sociotechnical systems (STS). A particular case of the sociotechnical system is the human-machine system (HMS). The subject of research is the professional activity of a person in the sociotechnical system, the structure of his professionally important qualities, the methods of assessing the professional suitability of a person, and the methods of training and training of operational personnel. The model of vocational aptitude and the process of decision-making in the class of hierarchical systems were developed based on the hierarchy analysis method. Intelligent processing of data was requested to be carried out by the use of decision support systems, which provides support to multicriteria decision in a complex system. The experimental research of vocational aptitude assessment for operators of transport-technological machines was carried out. The outputs of the decision support systems were obtained individual operator's portraits (IOP) and integrated estimation capabilities. As a result, it became possible to reduce the preparation cost of professionals and to raise the level of the operator's professional skills. In addition, based on the IOP, we can customize the HMC interface.

A Balanced Sociotechnical Framework for Collaborative Networks 4.0

“…The open system concept is of paramount importance for sociotechnical systems since the worker is, according to [19], a complex, dynamic, stochastic, nonlinear, nonsteady, and self-organizing system. The concept of an open system grounds on the definition proposed by Bertalanffy [30] for living organisms and their interaction with the environment defined by the steady-state theory, according to which an open system is characterized by a steady-state achieved by some stimulus after a disturbance.…”