Decision making performance of interacting groups: an experimental investigation of the effects of task type and communication mode

Murthy, Uday S.; Kerr, David

doi:10.1016/s0378-7206(02)00017-4

Cited by 66 publications

(31 citation statements)

References 22 publications

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“…This is consistent with previous researches that suggest media use differences may affect the satisfaction (Simon, [2]; Murthy & Kerr, [22]; Bates & Cleese, [35]; Olaniran, [23]. Today, most manager's routine activities will fit somewhere into a communication media at one time or another.…”

Section: Conclusion and Discussionsupporting

confidence: 90%

“…Within the previous explained elements of satisfaction, this study focused on technology and media characteristics. It has already been found that participants in face-to-face teams will be more satisfied with the team experience and with the medium than participants in CMC teams [22]. Simon [2] indicated a greater preference for the medium among participants working face-to-face or through videoconferencing than among those connected through instant messaging.…”

Section: Theoretical Backgroundmentioning

confidence: 97%

“…According to Murthy & Kerr [22], Synchronicity is the extent to which the communication media allows individuals to work together on the same activity at the same time; i.e. have shared focus.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

See 2 more Smart Citations

Challenge of SMEs Managers: Satisfaction with the Communication Media

Dehkordi

Yonekura²,

Khansefid³

2012

Telecommun Syst Manage

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The aim of this study is to examine the relationship between media usage of managers and communication satisfaction in Small and Medium tourism Enterprises. A conceptual model that hypothesizes the managers prefer to use media that are high in richness, and media usage will affect communication satisfaction in the firms, is tested. In addition, the model portrayed age factor as the moderating variable in manager's communication satisfaction in firms. The data from 78 tourism managers was used to test the model on seven popular media in use. It was found that there are differences in the media usage and communication satisfaction between the media that are high in richness and media that are low in richness. The findings suggest that the model is plausible in explaining how different factors combine to affect the satisfaction of managers with the new generation of communication technologies. The results also show that Age plays a moderator role for some of the investigated media.

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Section: Conclusion and Discussionsupporting

confidence: 90%

Section: Theoretical Backgroundmentioning

confidence: 97%

See 1 more Smart Citation

Challenge of SMEs Managers: Satisfaction with the Communication Media

Dehkordi

Yonekura²,

Khansefid³

2012

Telecommun Syst Manage

View full text Add to dashboard Cite

show abstract

“…Teams require higher levels of synchronicity for settling conflicts and solving problems. Evidence supporting synchronicity theory was found in several studies (e.g., Carlson and George, 2004;DeLuca and Valacich, 2005;Murthy and Kerr, 2003). Additionally, it is argued that using a variety of media in teams is better than using just one medium: multiple media are more likely to support both conveyance and convergence processes that take place, and mixing media balances the effects of media on the receiver's motivation and information-processing ability (Dennis et al, 2008;Robert and Dennis, 2005).…”

Section: Media Theoriesmentioning

confidence: 85%

Team Climate and Media Choice in Virtual Teams

Figl

Saunders²

2011

THCI

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As work teams become more distributed, effective computer-mediated communication is increasingly impacting their performance. This study investigates how team climate influences communication frequency among team members and their use of different communication media. Data were collected in two information systems courses offered at an Austrian university in which 50 student teams developed web-based applications and conducted usability tests. A team climate framework based on task and social orientation was used to assess the teams' performance and communication patterns. We found that both task and social dimensions of team climate were positively related to higher communication frequency as well as objective and subjective performance. Among other things, the results suggest that a task-oriented climate is especially linked to the use of e-mail, while social orientation is linked to the use of face-to-face meetings. We also found differences in communication patterns and performance across four different types of team climates (fully functioning, cozy, cold, and dysfunctional). The results underscore the importance of both task and social dimensions for a team to perform well. Our study contributes to both the academic literature that investigates factors affecting media choice and the practitioner literature that examines how to manage virtual teamwork effectively.

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“…Although other studies carried out in higher education suggest that the results may be transferred to the workplace, e.g. problem solving skills (Murthy and Kerr 2003;Lou 2004;Banks and Millward 2007;Mennin 2007).…”

Section: Introductionmentioning

confidence: 88%

Evaluation of a Team Project Based Learning Module for Developing Employability Skills

Whatley

2012

IISIT

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This paper presents a case study, in which a new module, aimed at enhancing students' employability skills, is evaluated. Employability skills for graduates from higher education are regarded as essential outcomes from their degree programmes, but it can be difficult to provide appropriate opportunities to develop these skills in the context of their studies. This paper describes a new module, called Live Projects, designed to provide project based learning on campus, but involving local businesses and organisations, to provide the projects and become clients for a team of students.Evaluation of the first year of running the module was through a student questionnaire, client surveys and assessment by the tutors. Results showed satisfaction from students and clients with the outcomes. Students reported a positive experience, and recognised that they had developed employability skills, such as team working, project management and professional skills. Clients reported a good level of satisfaction with the outputs from the projects, and were enthusiastic in supporting the venture, seeing the benefits employers might gain from employing students who have developed these skills. The partnership between the university and local organisations is also an important form of engagement with the local community.

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Decision making performance of interacting groups: an experimental investigation of the effects of task type and communication mode

Cited by 66 publications

References 22 publications

Challenge of SMEs Managers: Satisfaction with the Communication Media

Challenge of SMEs Managers: Satisfaction with the Communication Media

Team Climate and Media Choice in Virtual Teams

Evaluation of a Team Project Based Learning Module for Developing Employability Skills

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