Decision-making on the go: Smartphones and decision-making in early 21st-century workflow

Abstract

Today almost everyone carries a smartphone. People use it for various purposes not just for calling, sending texts or accessing the Internet. The personal smartphone is not just used for staying in touch, but it is also used for performing office work. The varied uses of smartphones have been widely chronicled in literature and there is exhaustive literature listing the various benefits derived from its use. The advent of the smartphone has changed the workflow in the 21st century. It has not only ushered in globalization but also benefited from globalization. Smartphones now enable us to stay connected and work on the go. In this article, we have conducted as exhaustive a research as possible and reviewed different studies pertaining to use of smartphones in all different spheres of work. We have also reviewed different studies regarding the various benefits and some problems in using smartphones. Our article brings together, in one place, literature from a wide variety of professions and angles.