Decision Making for the Best Hospital Evaluation Using the AHP-COPRAS Method

Abstract

The assessment of the Hospital is very important in providing a rating as a measure of accreditation. Hospitals should provide the best service to visiting patients. The purpose of this study is to provide a ranking of hospitals that should be a measure of the appropriateness of a hospital as seen from a number of criteria as a true assessment. The criteria used as a barometer for the assessment consist of ten criteria, namely Administrative Services, Doctor Services, Pharmaceutical Installation Services, Cleanliness, Convenience, Security, Number of Administrative Personnel, Number of Pharmaceutical Personnel, Administrative Complaints, and Pharmacy Installation Complaints. The scoring system that will be applied uses the Analytical Hierarchy Process (AHP) method as a determinant of the weight of each criterion and the Fuzzy assessment uses the Complex Proportional Assessment (COPRAS) method. The two methods will be collaborated as a determinant in the process of giving a rating system to the ten hospitals that are included in the priority assessment. The results obtained from the ranking process of the two AHP and COPRAS methods are seen from the acquisition of the utility value produced, the largest value obtained from the utility gives the best rating. The utility value is obtained from the total assessment of a number of criteria for each hospital and the largest utility rating does not exceed one. The highest value of the utility generated by the RS10 alternative with a utility scale of 0.098 as the best value.