Decision Factors for the Adoption of an Online Payment System by Customers

Abstract

Along with the exponential increase in online business transactions, the online payment system has gained in popularity because vendors and creditors realize its growing importance as a foundation to improve their information infrastructure and to achieve "paperless" operating efficiency. However, due to per se different characteristics among customers and Web-systems, both sides' perspectives and technology factors could cause a significant level of variation in customers' acceptance of online payment methods. Our research involving 148 subjects who participated in a field survey examined the impact of a series of possible decision factors including perceived risk, perceived benefits, vendor's system features, and customers' characteristics on the intention to use an online payment system by customers. Some significant associations are observed and their implications are discussed.

Consumers Behavior Determinants on Online Local Market Platforms in COVID-19 Pandemic—A Probit Qualitative Analysis

“…As previously mentioned, several studies show that online shopping is a decision influenced by age and digital knowledge, but also by the income level of the users. Studies [35][36][37][38][39] and Eurostat data (Appendix B) show that low-income families and individuals are considered "non-banking" and less likely to use online payment technologies and tools for a number of reasons (Appendix C): they are not financially educated enough to have digital tools to assist them in paying for online shopping or do not trust online shopping (consider that a product purchased online may be of questionable quality, or that the product will not be delivered to the destination even though the money will be paid).…”

Continuous usage intention to e-transaction cards in wholesale markets of agriproducts: empirical evidence from China

“…With the increasing applications of electronic banking services in the present commercial scenario, Internet banking adoption is another research focus [11][12][13]. Previous researchers also conducted comparable studies based on other e-payment adoption scenarios, such as e-payment in public transportation [14,15], online payment in e-commerce [16][17][18] and e-payment cards in the hospital industry [19,20]. However, few studies have examined e-transaction in the agricultural wholesale markets in China.…”

“…Previous researchers have conducted comparable studies in electronical financial transactions from the customers' perspective [6]. In particular, the factors influencing customers' intentions or the adoption of e-payments have been extensively studied in past years, and examples of e-payments include mobile payments [7][8][9][10], Internet banking [11][12][13], e-payments in public transportation [14,15], online payment in e-commerce [16][17][18] and e-payment cards in the hospital industry [19,20]. However, few studies have examined e-transaction in the wholesale markets of agriproducts in China.…”

Decoding the Role of Gender in the Relationship Between the Online Payment System and SME Performance: A Case Study Investigating an Emerging Economy—Bangladesh

“…Majority of the existing literature focuses on the factors that impact the adoption of OPS (e.g., He and Mykytyn, 2007 ; Khan et al, 2017 ; Shankar and Datta, 2018 ; Vally and Divya, 2018 ; de Luna et al, 2019 ; Park C. et al, 2019 ; Park J. et al, 2019 ; Al-Saedi et al, 2020 ). However, there exist very few studies concentrating on the impact of OPS on firm performance exclusively.…”