Decision Enhancement for Sourcing with Shared Service Centres in the Dutch Government

Knol, Arjan J.; Sol, Henk; Wamelen, Johan van

doi:10.1007/978-3-642-29863-9_18

Cited by 7 publications

(10 citation statements)

References 21 publications

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“…They were selected on the basis of their subject matter expertise [57], both data related and business related. This is consistent with other studies; see for example [43][44][45].…”

Section: Methodssupporting

confidence: 94%

Designing a Primary Personal Information Market as an Industry Platform:_a Service Innovation Approach

Farrelly

Chew

2017

Proceedings of the 50th Hawaii International Conference on System Sciences (2017)

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“…They were selected on the basis of their subject matter expertise [57], both data related and business related. This is consistent with other studies; see for example [43][44][45].…”

Section: Methodssupporting

confidence: 94%

Designing a Primary Personal Information Market as an Industry Platform:_a Service Innovation Approach

Farrelly

Chew

2017

Proceedings of the 50th Hawaii International Conference on System Sciences (2017)

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“…We present the 11 managerial challenges uncovered by our research. We present the lessons using the framework developed by Knol and Sol (2011) based on organizational perspectives literature (Ulrich and Barney, 1984). As we present each lesson, we review related findings in the literature.…”

Section: Resultsmentioning

confidence: 99%

“…Miskon et al (2009) identified nine success factors and five failure factors for IT-SSCs. Knol and Sol (2011) classified managerial challenges into three perspectives: technical, managerial and organizational challenges. Finally, Knol et al (2014) organized the challenges managers face when adopting shared services in a taxonomy based on the organizational perspectives of resource dependence, efficiency and population (Ulrich and Barney, 1984).…”

Section: Shared Service Centers: a Management Challengementioning

confidence: 99%

Managerial challenges to realizing IT shared services in a public university

Olsen

Welke

2019

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Purpose Many governments and public organizations are turning to shared service arrangements to decrease costs while increasing service levels. This paper aims to elucidate the fine-grained challenges managers face as they adjust to working under a shared service arrangement. Design/methodology/approach A two-year longitudinal ethnographic field study followed the IT shared service transformation process at a large public university. Meeting observations, emails, documents and interviews were used in the qualitative analysis. Findings The research identifies 11 challenges faced by management undergoing a transition to shared services. The authors use a taxonomy of management challenges based on the organizational perspectives literature (Knol et al., 2014) to organize the challenges and relate them to prior literature. Research limitations/implications The novel findings include the importance of changing organizational culture, balancing dual interests of cost and customer focus, establishing a sense of urgency and achieving process standardization through practicing when adopting a shared service arrangement. The results from a single case study may not by generalizable to other organizations. Originality/value This study provides a nuanced and fine-grained understanding of the managerial challenges of adopting IT-shared services. This unique longitudinal data set describes in nuanced detail the challenges faced by frontline managers.

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“…Following design science methodology [9,10,12,20] and qualitative interview methods [22,57,58,59], this paper has respectively synthesised and qualitatively evaluated a design for a personal information transaction object (PITO) in accordance with the market design criteria espoused by Market Engineering theory [11] and extant market design practices [19,41,42,55,56] so as to render our prior Primary Personal Information Market (PPIM) system-architectural design [1] technically feasible to implement. It proposes that a permission-based PITO N/A "understanding the customer is probably the primary driver of the work in this organisation for the next so many years"…”

Section: Resultsmentioning

confidence: 99%

“…These interviews were conducted with senior leaders in data related business roles, who were selected on the basis of their subject matter expertise [57]. This is consistent with other studies; see for example [40,41].…”

Section: Methodsmentioning

confidence: 96%

Designing a Personal Information Transaction Object

Farrelly

Chew

2016

2016 49th Hawaii International Conference on System Sciences (HICSS)

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As mobile and wearable technologies grow in popularity, ever-increasing volumes of valuable, finegrained personal information are generated as people go about their daily lives. This information may be exchanged by individuals for "free" services, but there is currently no widely adopted means by which individuals can benefit financially from their personal information. To address this problem we consider a Primary Personal Information Market (PPIM) -a market on which individuals can be financially compensated in exchange for access to their personal information. We draw on Design Science and Market Engineering to justify design choices for a permissions-based Personal Information Transaction Object (PITO), a commodity which could be successfully traded on a Primary Personal Information Market.

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Decision Enhancement for Sourcing with Shared Service Centres in the Dutch Government

Cited by 7 publications

References 21 publications

Designing a Primary Personal Information Market as an Industry Platform:_a Service Innovation Approach

Designing a Primary Personal Information Market as an Industry Platform:_a Service Innovation Approach

Managerial challenges to realizing IT shared services in a public university

Designing a Personal Information Transaction Object

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