“…People make sense of situations by recognizing trends found in a set of cues from the environment. As cues are processed, the experienced person recognizes a pattern, detects a problem, and takes action (Endacott et al, 2010; Fan, 2014). Novices lack experience and must use a set of appropriate cues to help them with this complex task (Burbach et al, 2015; Endacott et al, 2010; Fan, 2014).…”