Dealing with an angry patient

Flores, Nicole

doi:10.1097/01.nurse.0000317677.17161.5e

Cited by 3 publications

(1 citation statement)

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“…The knowledge, skills and attitudes of nurses are all relevant to effective communication and the formation of a good nurse–patient relationship (Happ et al., 2014). Importantly, good communication with patients can help nurses to detect a patient's anger at an early stage, identify possible causes of the anger and manage the patient's anger effectively (Chipidza et al., 2016; Flores, 2008; Kourkouta & Papathanasiou, 2014; Medved, 1990; Smitherman & Colleen, 1981; Thomas, 2003).…”

Section: Introductionmentioning

confidence: 99%

Development of the nurse's communication ability with angry patients scale and evaluation of its psychometric properties

Chen

Luo

Jiang

et al. 2021

Journal of Advanced Nursing

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Aims To develop the Nurse's Communication Ability with Angry Patients Scale (NCAAPS) and evaluate its psychometric properties. Design An instrument development and validation study. Methods The survey was administered to 501 nurses from different emergency departments in China between 2 August 2019 and 3 October 2019. Data from 456 completed questionnaires were analysed to identify the factor structure of the NCAAPS. Results The content validity index was satisfactory. Four factors were included and 71.25% of the total variance was explained by 19 items in NCAAPS. Confirmatory factor analysis supported the four‐factor structure. Cronbach's α coefficient was 0.96 for the overall scale and 0.81–0.92 for its subscales. Test–retest reliability was 0.740. Conclusion We consider the NCAAPS to be a useful tool for measuring the ability of nurses to communicate with angry patients. Impact It is anticipated that this new scale will help educators to identify specific areas of deficiency that could be targeted with training to improve the ability of nursing staff to communicate with angry patients.

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