“…Other studies used interviews [ 39 ], single-blind intervention [ 55 ], randomized crossover [ 56 ], impact evaluation [ 57 ], program evaluation [ 58 ], prospective self-controlled trial [ 59 ], data review [ 60 ], and retrospective cohort design [ 61 ]. Together these studies assessed organizational measures, including relationships among staff [ 39 , 40 , 62 ], work satisfaction [ 43 , 44 , 58 ], continuity of care [ 39 , 40 , 48 , 50 ], workflow [ 49 , 51 , 56 ], compliance [ 38 , 42 , 45 , 46 , 49 , 51 , 52 , 54 , 57 , 58 , 60 ], workload [ 40 , 41 , 43 , 52 - 54 , 59 , 60 ], and cost [ 51 , 61 ]. Interventions included using new technologies to improve handovers and communication [ 42 , 49 , 56 ], changing staff mixes [ 39 - 41 , 43 , 51 , 53 , 58 , 61 ], and implementing new shift structures [ 38 , 44 - 48 , 50 - 52 , 54 , 55 , 57 - 60 ], each of which had varying effects on the above-stated organizational measures.…”