Data on Digital Transformation in the German Socio-Economic Panel

Abstract

Public debates and current research on “digitalization” suggest that digital technologies could profoundly transform the world of work. While broad claims are common in these debates, empirical evidence remains scarce. This calls for reliable data for empirical research and evidence-based policymaking. We implemented a data module in the Socio-Economic Panel to gather information on digitalization in three domains: artificial intelligence (AI), platform work, and digitalized workplace. This paper describes the existing approaches to measure technological exposure, the challenges in operationalization of digital transformation in a household survey, the implemented questionnaire items, and the research potential of this new data.

Digital Transformation in the Customer Experience Consumer: A Systematic Review of the Scientific Literature between 2018 – 2022

“…Dado que el objetivo de cualquier empresa es obtener beneficios satisfaciendo las demandas de los clientes, es fundamental comprender cómo afecta la Transformación Digital en la experiencia del consumidor. [8] Estos no solo están menos predispuestos con los errores y son menos leales a una sola empresa, sino que también están más informados, se comunican más con otros clientes y tienen cada vez más Digital Object Identifier: (only for full papers, inserted by LACCEI).…”