Data mining of social media for urban resilience study: A case of rainstorm in Xi'an

Li, Y. H.; Du, Qiang; Zhou, Jiajie; Cui, Xinxin

doi:10.1016/j.ijdrr.2023.103836

Cited by 10 publications

(1 citation statement)

References 59 publications

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“…Social media is widely used in many fields, such as business (Balaji et al, 2023;Wu et al, 2022), natural disaster evaluation (Du et al, 2023;Guo et al, 2023), health (Bringley et al, 2023;Meyerson et al, 2023), finance (Shao et al, 2023), travel (Zhang et al, 2023) and so on. Users on social media actively engage in making meanings, seeking information and sharing opinions as crises unfold (Zhang, Nekmat, et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

An integrated CRITIC‐EDAS approach for assessing enterprise crisis management effectiveness based on Weibo

Liu,

Chen,

et al. 2024

Contingencies & Crisis Mgmt

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In the digital age, social media (such as Weibo, Twitter), as a rich source of data, has become a vital platform for businesses to communicate and engage with their audiences. In this paper, we investigate crisis management effectiveness for enterprises using social media. To achieve this goal, a CRITIC‐EDAS (the abbreviation for criteria importance through inter‐criteria correlation‐evaluation based on distance from average solution) evaluation approach is proposed. First, from the perspective of Weibo, an evaluation index system for the effectiveness of enterprise crisis management is constructed based on the analysis of the factors affecting the effectiveness of enterprise crisis management. Then, the CRITIC method is used to determine the weights of the evaluation index, and the EDAS method is utilized to calculate the enterprise crisis management effectiveness value based on the weights of the evaluation index. Finally, a case study about four enterprises' crisis events is applied to verify the feasibility of the CRITIC‐EDAS approach. Furthermore, some existing problems of enterprise crisis management are summarized and some strategies of enterprise crisis management for these problems are provided.

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