“…Similarly to the works of Zhang et al (2015), Vinodh et al (2014), Krueger et al (2014), Ghosh and Maiti (2014), Vinodh et al (2011), Chen andLyu (2009), Kumar et al (2006), the framework designed in this case followed the traditional DMAIC structure. However, the use of specific activities and tools, and their sequence, were explicitly defined for every DMAIC stage during the development of the framework when following the three design dimensions, see Figure 1.…”