Data-driven value creation in Smart Product-Service System design: State-of-the-art and research directions

Machchhar, Raj Jiten; Toller, Carl Nils Konrad; Bertoni, Alessandro; Bertoni, Marco

doi:10.1016/j.compind.2022.103606

Cited by 44 publications

(16 citation statements)

References 91 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Instead, the decisions were often made by using perception and previous experience. Looking at a data-driven elicitation, recent research has shown great potential in using data for value co-creation (Machchhar et al, 2022). The case company has this potential as they already collect operational data, but they lack tools and models for taking this step.…”

Section: Over-reliance On Ethnographic Methods For Elicitationmentioning

confidence: 99%

“…The most common approach toward a PSS-oriented business is through servitization, shifting from selling pure products to selling a system of associated products and services (Kuijken et al, 2017). According to Machchhar et al (2022), services in a PSS can only provide value in the non-functional domain while the products can be both functional and non-functional. This is because the core purpose/function of the PSS is still bound to the product as for a pure-product solution.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Issues in Capturing and Utilizing Non-Functional Requirements along the Road to Servitization

2022

View full text Add to dashboard Cite

The design process aims to maximize the value in the end solution. For traditional manufacturing firms pursuing a servitization strategy, non-functional requirements become more important compared to before. Therefore, this paper investigates issues in capturing and utilizing non-functional requirements for value creation in a servitizing firm. A single case study was conducted, which resulted in six issues across the design process. It was evident from the research that the firm requires new support to enable a better inclusion of non-functional requirements in the design process.

show abstract

Section: Over-reliance On Ethnographic Methods For Elicitationmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Issues in Capturing and Utilizing Non-Functional Requirements along the Road to Servitization

2022

View full text Add to dashboard Cite

show abstract

“…At the same time, literature has focused on several challenges when applying a digital twin notion in design (Vogt et al, 2021), especially in the context of disruptive and radical products (Bertoni and Bertoni, 2022) and in product-service systems (Machchhar, et al, 2022). One of the main concerns is design reconfigurability to rapidly modify and explore the design space.…”

Section: Digital-twin Based Design: Opportunities Challenges and The ...mentioning

confidence: 99%

Cost-efficient digital twins for design space exploration: A modular platform approach

Panarotto

Isaksson

Vial

2023

Computers in Industry

View full text Add to dashboard Cite

“…Digital platform capabilities refer to the development of operating systems that enable interoperability between providers’ and customers’ platform services, which in some cases, enables the configuration of autonomous services (Cenamor et al ., 2019; Jovanovic et al ., 2021; Kohtamäki et al ., 2019; Tian et al ., 2021). To advance digital servitization, manufacturers also need to be able to use digital capabilities as a way to determine appropriate interventions and actions based on predictive insights (Baines and Lightfoot, 2014), develop new digital services (Opazo-Basáez et al ., 2022), and thus create and capture value (Agarwal et al ., 2022; Ciasullo et al ., 2021; Machchhar et al ., 2022).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Mechanisms for developing operational capabilities in digital servitization

Momeni

Raddats

Martinsuo

2023

IJOPM

View full text Add to dashboard Cite

PurposeDigital servitization concerns how manufacturers utilize digital technologies to enhance their provision of services. Although digital servitization requires that manufacturers possess new capabilities, in contrast to strategic (or dynamic) capabilities, little is known about how they develop the required operational capabilities. The paper investigates the mechanisms for developing operational capabilities in digital servitization.Design/methodology/approachThis paper presents an exploratory study based on 15 large manufacturers operating in Europe engaged in digital servitization.FindingsThree operational capability development mechanisms are set out that manufacturers use to facilitate digital servitization: learning (developing capabilities in-house), building (bringing the requisite capabilities into the manufacturer), and acquiring (utilizing the capabilities of other actors). These mechanisms emphasize exploitation and exploration efforts within manufacturers and in collaborations with upstream and downstream partners. The findings demonstrate the need to combine these mechanisms for digital servitization according to combinations that match each manufacturer’s traditional servitization phase: (1) initial phase - building and acquiring, (2) middle phase - learning, building and acquiring, and (3) advanced phase - learning and building.Originality/valueThis study reveals three operational capability development mechanisms, highlighting the parallel use of these mechanisms for digital servitization. It provides a holistic understanding of operational capability development mechanisms used by manufacturers by combining three theoretical perspectives (organizational learning, absorptive capacity, and network perspectives). The paper demonstrates that digital servitization requires the significant application of building and acquiring mechanisms to develop the requisite operational capabilities.

show abstract

Data-driven value creation in Smart Product-Service System design: State-of-the-art and research directions

Cited by 44 publications

References 91 publications

Issues in Capturing and Utilizing Non-Functional Requirements along the Road to Servitization

Issues in Capturing and Utilizing Non-Functional Requirements along the Road to Servitization

Cost-efficient digital twins for design space exploration: A modular platform approach

Mechanisms for developing operational capabilities in digital servitization

Contact Info

Product

Resources

About