2020
DOI: 10.1287/msom.2019.0805
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Data Analytics in Operations Management: A Review

Abstract: Research in operations management has traditionally focused on models for understanding, mostly at a strategic level, how firms should operate. Spurred by the growing availability of data and recent advances in machine learning and optimization methodologies, there has been an increasing application of data analytics to problems in operations management. In this paper, we review recent applications of data analytics to operations management, in three major areas -supply chain management, revenue management and… Show more

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Cited by 126 publications
(51 citation statements)
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“…There are also hybrids to this approach, where the algorithms are given some guidance but not the entire model (see, for example, the dual-sourcing application in Gijsbrechts et al 2018). Because machine learning in OM is the focus of the article by Mišić and Perakis (2019) in this issue (and also discussed somewhat by in this issue), we do not elaborate further here and refer the interested reader to those articles.…”
Section: Artificial Intelligencementioning
confidence: 99%
“…There are also hybrids to this approach, where the algorithms are given some guidance but not the entire model (see, for example, the dual-sourcing application in Gijsbrechts et al 2018). Because machine learning in OM is the focus of the article by Mišić and Perakis (2019) in this issue (and also discussed somewhat by in this issue), we do not elaborate further here and refer the interested reader to those articles.…”
Section: Artificial Intelligencementioning
confidence: 99%
“…For instance, Qi et al (2020) provide an example of using domain knowledge to develop a better deep learning solution in a scenario where it is not apparent how a supervised learning framework can be applied. Besides, as pointed out by Mišić and Perakis (2020), it is an important future direction to develop interpretable data‐driven models. Black‐box machine learning models, although they may achieve favorable numerical performance, often fail to provide intuitive insight that helps real‐world practitioners to understand this model.…”
Section: Discussionmentioning
confidence: 97%
“…There is certainly no shortage of applications that motivate the investigation of tensor completion (e.g., personalized medicine (Soroushmehr and Najarian 2016, Pawlowski 2019), medical imaging (Gandy et al 2011, Semerci et al 2014, seismic data analysis (Kreimer et al 2013, Ely et al 2013, and multidimensional harmonic retrieval Chi 2014, Ying et al 2017)). One concrete example in operations research arises when learning the preference of individual customers for a collection of products on the basis of historical transactions (Farias andLi 2019, Mišić andPerakis 2020). Given the limited availability of transaction data (e.g., each customer might only have purchased very few products before), it is crucial to exploit multiway customer-product interactions (e.g., users' browsing and searching histories) in order to better predict the likelihood of a customer purchasing a new product.…”
Section: Tensor Completion From Noisy Entriesmentioning
confidence: 99%