Cybernetic Approach in Building the ICT Project Business Case

Abstract

Abstract-ICT Projects complexity makes their business case an NP-complete problem. Yet, the necessity of business planning demands at least certain approximations. The first, second and third order cybernetic approach with feedbacks on each levels is considered to deliver the best available budget estimation with the highest available confidence level, which still improve with the progress of the budget elaboration and later in the project course. Deployment example from international concern and main national ICT market player illustrates the usability of the presented approach.