Customers' perceived value for private and state-controlled Hellenic banks

Beyond state-owned banks: Evidence from Shanghai bank customers

“…This corroborates with the study by Angelis et al (2005) . Tertiary educated respondents and high-income earners have less inclination to have their fi nancial needs managed by state-owned banks only.…”

“…In the case of the choice between a state-controlled bank and private banks, Angelis et al (2005) found that customers who have lower education and are from the lower income groups prefer state-controlled banks to private banks. Denton and Chan (1991) and Burnett and Chonko (1981) found that gender, age and education showed signifi cant differences in the preference for multiple banking while Gerrard and Cunningham (1999) showed that higher educated and higher income consumers are more likely to be multiple bank users than single bank users.…”

“…Denton and Chan (1991) and Burnett and Chonko (1981) examined the sociodemographic factors that distinguished single bank users from multiple bank users whereas Angelis et al (2005) incorporated customer ' s socio-demographics in the customer ' s choice between a public and a private bank.…”

“…Dhade and Mittal (2008) analysed the satisfaction and perception of bank customers between state-owned banks and foreign banks in India while Angelis et al (2005) added customers ' socio-demographic characteristics in their analysis on bank customers ' choice between Hellenic state-controlled banks and private banks. Further, Kennington et al (1996) ; conclude that reputation and pricing concerns are more important to customers in Poland, who are gradually adapting to the emergence of private banks in Poland.…”

The Matrix Composition of Banking Customer Value

“…Angelis, Lymperopoulos, and Dimaki (2005) found that state-controlled bank customers enjoy a higher perceived value in the case of marketing efficiency, whereas private bank customers enjoy a higher perceived value in the case of professional service and effective communication. The type of service quality influences the style of perceived customer value.…”