Customer Satisfaction, Product Quality and Performance of Companies

Suchánek, Petr; Richter, Jiří; Kŕaĺová, Mária

doi:10.1515/revecp-2015-0003

Cited by 58 publications

(48 citation statements)

References 29 publications

(25 reference statements)

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“…The strategy P5 and P6 is a strategy that emphasizes at the feasibility of product quality through the application of Hazard Analysis and Critical Control of the Point (HACCP) and Good Manufacturing Process (GMP). This strategy is very important to improve the performance of cocoa industry mini, this matter supported research findings Suchanek [31] which state that the feasibility of the product by improving the quality of impact on industry performance and consumer satisfaction. The strategy in the sector of IV is a strategy that will have a great driving force to realize the local products miniindustry cocoa that can be globally competitive.…”

Section: Discussionsupporting

confidence: 70%

Design of Strategy to Increase the Added Value and Competitiveness of Products Mini Cocoa Processing Industry Based OVOP with using Interpretive Structural Modeling (ISM)

Lamatinulu¹,

Pratikto²,

Santoso³

et al. 2017

JESTR

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Increasing added value and competitive-ness of small and medium industries processing cocoa in Indonesia is still low, so it needs a development strategy model mini cocoa processing industry.T he condition is a major concern in the central areas of cocoa production in the area Palopo, Luwu, Sulawesi Selatan Province as the largest cocoa producer in Indonesia. In this matter, the purpose of this study was to develop a strategic model of variable structure-based design with the integration of One Village One Product (OVOP) basic principles and cooperatives as an important strategy to increase value-added and competitiveness of product locally mini-industry cocoa processing. The identification process and variable definition for the development strategy based on the study of literature, interviews and a survey using a questionnaire instrument to explore the opinions of experts. The method used is the Interpretive Structural Modeling (ISM) to design a model structuring the level of strategy in the development of a mini cocoa industry.The conclusion of this research found that to improve the competitiveness of local products of cocoa on the global market needed a key strategy in the form of the availability, appropriateness, and quality of a raw material of cocoa beans, innovation and diversification of products based on the quality, support of technology and implementation modern marketing system.

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Section: Discussionsupporting

confidence: 70%

Design of Strategy to Increase the Added Value and Competitiveness of Products Mini Cocoa Processing Industry Based OVOP with using Interpretive Structural Modeling (ISM)

Lamatinulu¹,

Pratikto²,

Santoso³

et al. 2017

JESTR

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“…TFT and GFT and evaluated consumers' satisfaction of the food truck services (Suchánek et al, 2014). Secondly, the two kinds of food trucks were compared, evaluating their efficiency performance.…”

Section: Efficiency Performance and Food Trucksmentioning

confidence: 99%

Street food and innovation: the food truck phenomenon

Alfiero

Giudice

Bonadonna

2017

BFJ

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.

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“…The reason for choosing this factor by the retail pharmacy is customer satisfaction; besides, it also affects corporate performance since customers will buy a product from companies they will be satisfied with, i.e. such products that will meet their expectations (Suchánek & J. Králová, 2015). According to Jahanshahi et al (2011), there are high positive correlation between the constructs of customer service and product quality with customer satisfaction and loyalty.…”

Section: Study Findings and Discussionmentioning

confidence: 99%

Pharmaceutical Product Selection: Application of AHP

Elahi¹,

Muqtadir²,

Anam³

et al. 2017

IJBM

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Pharmaceutical industry caters to the health care needs through manufacturing drugs that cure diseases. With retailers being one of the customers in this industry, it is imperative for any pharmaceutical companyto address the issues concerning their preferences for these drugs to remain competitive in business. This prompts us to investigate the factors that influence their decisions in selecting the pharmaceutical products. This paper aims to identify those factors and rank them through application of analytical hierarchy process (AHP) with the support of the Expert Choice Software version 11.0. In this regard, six factors are identified, namely, quality of products, availability of products, variety of products, delivery deadline, flexibility in quantity, and competitive price that affect the purchasing decision of the retailers. The result indicates that among the chosen six factors, quality of products is ranked first followed by variety of products, availability of products, flexibility in quantity, competitive price, and delivery deadline. Inconsistency level as generated by the synthesis of AHP is found to be 9% that falls below the threshold value of 10%, signifying to the acceptability of the result. The implications of the findings on the part of the pharmaceutical companies and suggestions for future research are also put forward.

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Customer Satisfaction, Product Quality and Performance of Companies

Cited by 58 publications

References 29 publications

Design of Strategy to Increase the Added Value and Competitiveness of Products Mini Cocoa Processing Industry Based OVOP with using Interpretive Structural Modeling (ISM)

Design of Strategy to Increase the Added Value and Competitiveness of Products Mini Cocoa Processing Industry Based OVOP with using Interpretive Structural Modeling (ISM)

Street food and innovation: the food truck phenomenon

Pharmaceutical Product Selection: Application of AHP

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